Manual QA Tester

Position: Manual QA Tester

Experience: 5+ Years

Location: Bangalore (Hybrid)

Shift: General shift

Notice period: Only Immediate Joiners

Job Summary

We are looking for a detail-oriented Manual QA Tester to join our team. The ideal candidate will have a strong foundation in manual testing and a basic understanding of contact center platforms, Service Cloud Voice, and telephony systems. You will be responsible for validating end-to-end workflows, ensuring software quality, and helping the team deliver a stable and user-friendly experience for customer service agents.

Key Responsibilities

• Design, write, and execute manual test cases for web-based and Salesforce applications

• Validate Service Cloud Voice workflows, softphone functionality, and customer service call flows

• Test integrations between Salesforce and telephony platforms like Amazon Connect or similar

• Perform functional, UI, regression, and smoke testing

• Identify, report, and track bugs using tools like JIRA.

• Collaborate with developers, business analysts, and product owners to understand requirements

• Participate in daily stand-ups, sprint planning, and other Agile ceremonies

• Provide support for UAT and post-deployment testing

Required Skills & Experience

• 5–8 years of experience in manual software testing

• Hands-on experience writing and executing test cases, test plans, and bug reports

• Familiarity with Salesforce ecosystem and UI

• Exposure to Service Cloud or Service Cloud Voice features is a plus

• Understanding of call center environments, such as agent workflows or telephony handling

• Knowledge of software development lifecycle (SDLC) and testing lifecycle (STLC)

• Experience with issue tracking tools like JIRA or equivalent

Nice to Have

• Exposure to Amazon Connect, Twilio, or other CTI platforms

• Familiarity with Salesforce omni-channel, case routing, or voice interactions

• Experience working in an Agile/Scrum environment

• Knowledge of test automation basics (though this is a manual testing role)

Soft Skills

• Strong attention to detail and critical thinking

• Good communication and collaboration skills

• Ability to work independently and as part of a QA team

• Eagerness to learn Salesforce and telephony integrations