The Manager / Senior Manager Administration will oversee campus-wide administrative operations related to catering, housekeeping, events, stores, and allied facilities. The role requires strong operational oversight, vendor management, process efficiency, and a commitment to maintaining high service and compliance standards that enhance the overall experience of students, staff, and visitors. The role emphasizes operational excellence, cost optimization, sustainability, and service innovation within the university s administrative ecosystem.
Key Responsibilities
A. Catering Hospitality
- Ensure meal quality, hygiene, and safety standards across student and staff dining areas; maintain 90% hygiene audit scores.
- Oversee meal service operations to ensure on-time delivery.
- Track and resolve food-related complaints within 24 hours.
- Drive cost optimization through reduction in food wastage and savings on the catering budget.
- Conduct regular food tastings, kitchen/store audits, and student food committee meetings.
- Lead vendor negotiations, menu planning, and price finalization for daily operations and events.
- Ensure compliance with FSSAI, hygiene, and safety regulations.
B. Housekeeping Campus Hygiene
- Ensure high standards of campus cleanliness.
- Manage vendor performance, ensuring complaint closure within 24 hours
- Implement sustainable housekeeping practices, including reduced chemical use and elimination of single-use plastic.
- Oversee waste management operations, including composting, pest control, and laundry services.
- Maintain SOPs and ensure adherence to safety and compliance standards.
- Lead training, motivation, and recognition programs for housekeeping staff.
C. Events Hospitality Management
- Plan and manage logistics for academic, administrative, and campus events, including donor visits, VIP programs, and student celebrations.
- Coordinate with catering, housekeeping, and facilities teams for smooth execution.
- Ensure high hospitality standards and event readiness across all campus areas.
D. Stores Inventory Management
- Supervise storage and issue of materials for Admin, Housekeeping, Pantry, Stationery, and Catering.
- Maintain updated records of receipts, usage, and stock levels.
- Verify bills and consumption reports, ensuring accuracy and control.
- Monitor stock audits and implement measures to minimize wastage or pilferage.
E. Food Outlets, Shops Vending
- Facilitate establishment and management of on-campus food outlets, caf s, and vending services.
- Lead vendor contracting, rate approvals, quality checks, and compliance adherence.
- Monitor product quality, pricing, and customer satisfaction.
- Manage inventory and supply of vending premixes and consumables.
F. Automation Process Improvement
- Partner with IT and Operations to enhance digital platforms such as the helpdesk, cafeteria software, and SharePoint dashboards.
- Ensure real-time complaint tracking, analytics, and transparency in service performance.
- Drive process improvements and digitization across administrative workflows.
G. Coordination Upgradation
- Liaise with the Maintenance and Projects teams for timely snag resolution and infrastructure improvements.
- Maintain snag lists, ensure weekly reviews, and track closure progress.
- Develop and update SOPs for all administrative and facility operations.
Qualifications Experience
- Graduate/Postgraduate in Hospitality Management, Facility Management, or Business Administration.
- 7 12 years of experience managing large-scale facilities, campuses, or corporate administration (preferably educational or hospitality sector).
- Strong vendor management, budgeting, and process control skills.
- Proficiency in ERP or facility automation systems.
- Excellent communication, negotiation, and stakeholder management skills.
Competencies
- Service Excellence: Commitment to delivering a superior experience to all campus stakeholders.
- Operational Rigor: Strong planning, scheduling, and follow-through discipline.
- Innovation Mindset: Ability to introduce process and digital enhancements.
- Collaboration: Works effectively across teams and departments.
- Cost Compliance Orientation: Ensures financial prudence and regulatory adherence.
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