Job Title:
Manager Warehouse (D2C & Quick Commerce)
Location:
Gurgaon
About the Role
We are looking for a dynamic
Warehouse Manager Online
to lead and streamline warehousing operations for D2C and Quick Commerce businesses
. The role demands expertise in D2C fulfilment, Quick Commerce operations, and Drop Shipment models
, ensuring seamless execution of the online customer journey and rapid scalability. Key Responsibilities
-
End-to-End Online Fulfilment:
Manage inbound, storage, inventory accuracy, online order picking, packing, dispatch, and returns. -
D2C Fulfilment:
Build and optimize direct-to-customer order processes with high SLA adherence. -
Quick Commerce Operations:
Set up and manage fast-turnaround order processing systems to meet express delivery commitments. -
Drop Shipment Models:
Coordinate directly with brands/vendors for drop-ship fulfilment while ensuring SLA compliance. -
People Management:
Lead and mentor online warehouse teams; drive productivity, training, and performance. -
Tech & Process Enablement:
Implement and scale WMS, OMS, and automation tools for efficiency in online fulfilment. -
Compliance & Safety:
Ensure adherence to company policies, statutory requirements, and safety protocols. -
Reporting & Metrics:
Drive KPIs such as order TAT, accuracy, shrinkage, fulfilment rates, and cost per order.
Key Requirements
- 5 8 years of experience in
warehousing/logistics
, with at least 3 years in D2C and Quick Commerce operations
. - Strong knowledge of
WMS, OMS, inventory systems, and last-mile delivery integrations
. - Proven experience in
online fulfilment set-up and scaling
in a high-growth environment. - Strong people management, vendor management, and cross-functional collaboration skills.
- Analytical mindset with focus on KPIs, cost optimization, and process excellence.
Good to Have
- Experience with
tech-driven supply chain
or high-volume e-commerce startups
. - Lean/Six Sigma or process excellence certifications.