Manager - Transition Governance

About Business-line/Function:

The role is being setup under CAO and Front Office Support with aim to govern transitions from various teams into and out of ISPL.

Provide a brief description of the overall purpose of the position, why this position exists and how it will contribute in achieving the teams goal.

The role is responsible for supporting the Head of Transition Governance in implementing the Transition methodology across India Services.

Responsibilities

• Support the Head of Transition Governance in implementing the Transition methodology across India Services.
• Apprising India Services BM teams & SPOCs of the Transition Methodology

Manage and co-ordinate Transition governance structure, assisting the Head of Transition in the preparation and co-ordination of materials.

Assist in the production of the Project/Programme Forum papers, Programme Board agendas and other reporting activities and ensure all Project/Programme Forum papers, Programme Board agendas and communications to stakeholders are prepared to a high standard on a timely basis.

• Support the Head of Transition Governance to drive consistency in adoption across ISPL & alignment to all applicable Global Offshoring governance.
• Regularly engage India Services Businesses & their Onshore counterparts to understand their transition plans.
• Setup Project Kick-Off calls to:
  • Provide an overview of the Transition Methodology,
  • Explain the Transition Methodology and qualifiers, share project artefacts.
  • Agree on governance to be followed and meeting frequencies.
  • Agree on key documentation & signoffs to be submitted by the Project team at each phase for control & audit management.
• Provide guidance to Business around transition related queries/issues.
• Act as Toll Gate keeper during various phase of the transition
• Ensuring all Risk, Assumptions, Issues & Dependencies (RAID) are identified and addressed promptly and if necessary escalated on a timely basis.
• Pro-actively maintain the initiative RAID log and assist Business Project managers and work stream leads in the management and resolution of issues and risks.
• Review compliance to Transition Governance by defining documentation & sign-off requirements.
• Ensure management of Milestone and project data in core tools (SharePoint, Shared drives etc.)
• Providing coordination support on specific projects as and when required

Technical Attributes

• At least 6+ years of relevant experience, ideally in a similar PMO role, Project Control or Business Management
• Demonstrated analytical and organizational skills.
• Strong project management and business analysis experience
• Strong proficiency in Microsoft Office (particularly MS Excel, PowerPoint, and Word)

Personal Attributes

• Self-motivated, results driven, and take ownership of assigned tasks with ability to follow through.
• Methodical, analytical, and organized, with strong problem-solving skills and attention to detail
• Ability to manage change and complexity with confidence.
• Ability to address a wide variety of topics simultaneously and in a structured manner.
• Excellent communication and stakeholder management skills

Good interpersonal skills and team player, with ability to effectively influence and work with stakeholders at all levels.

Skills Referential

Behavioural Skills:

Ability to collaborate / Teamwork

Communication skills - oral & written

Ability to deliver / Results driven

Attention to detail / rigor

Transversal Skills:

Ability to develop and leverage networks

Ability to develop and adapt a process

Analytical Ability

Ability to understand, explain and support change

Ability to manage a project

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 10 years