Manager - Transactional Services

We are seeking a talented individual to join our Operations team at Guy Carpenter. This role will be based in Mumbai. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager Transactional Services

Were seeking a Manager - Transactional Services who will lead a team of people supporting various Geographies and engagement with senior leaders on strategic discussions. Opportunity to enhance your knowledge in Re-insurance broking domain as well as Leadership skills. Immense opportunity to lead Change Management initiatives as teams will be undergoing system/process migration. Within the first 30 days, we expect you to gain in-depth knowledge of the service you would handle & understand the role requirements. Within 60 days, attain competency & establish good relationship with all colleagues & onshore stakeholders & finally within 90 days, be able to manage the team seamlessly with limited support. Leading operational delivery for the team/BU/entities assigned and provide dashboard and metrics to show trends, figures and business insight.

We will count on you to:

• Demonstrates strong knowledge of technical/functional insurance and reinsurance concepts, terms and contract clauses including Excess of Loss, Facultative & Proportional treaty.
• Demonstrates basic knowledge of market practices within technical domain areas
• Networks with external groups to increase own knowledge of the technical area.
• Responsible for operational issues within direct area of responsibility; maintain robust operational management discipline using reporting metrics, ensuring all colleagues are operating rigorously within all published procedures and professional standards.
• Able to lead team members in day-to-day operations to ensure accuracy and quality of work in order to provide outstanding client service.
• Ensure Compliance adherence to internal and external regulators guidelines
• Be actively involved in managing FMEA, Risk Register and all compliance related matters as per the defined timelines.
• Has good understanding of the concept of operational risk and how this is controlled within organization/department.
• Helps teams minimize E&O exposure.
• Manage migrations seamlessly This includes system and/or work transfers by proactively identifying roadblocks, provide solutions and perfect execution
• Ensure team members are trained adequately and all training documents/records maintained within the team.
• Manage capacity planning and forecasting
• Ensure leave policy as per business demands
• Adherence to the Engagement rhythm - Conduct monthly performance reviews and appraisals within agreed timelines
• Succession Planning - Identify and develop individuals for next level with IDP and support bottom quartile colleagues with Performance Improvement Plan
• Personally coaches and develops team members spending adequate time with them.
• Ensure attrition is managed as per the company standards. Strong Early Warning system (EWS) management to identify early and accurate detection
• Develop effective relationships with the stakeholders (internal and external) and participate and contribute in meetings
• Embed a continuous improvement culture by motivating & influencing teams to drive process improvement
• Participate in central projects and deliver as per the agreed objectives

What you need to have:

• Excellent communication and leadership skills
• Organizational and time-management skills
• Knowledge of Reinsurance Broking business and the related terminologies.
• In-depth knowledge of performance metrics
• Ability to prioritize and handle multiple tasks/projects during peak volume periods
• Collaborative mindset across levels and teams
• Good command on MS Office applications (MS-Excel, MS-Word)
• Graduate (Commerce preferable)

• 10+ years of experience in Reinsurance broking in the operations area
• The position requires technical expertise (XOL, Facultative & Proportional Treaty business)
• Minimum 2+ years of people management experience

What makes you stand out?

• Adaptable communicator, facilitator, influencer and problem solver
• Good relationship skills, Proven ability to work on own initiative as well as in a team
• Ability to multi-task and prioritize time effectively
• CII Certification
• Past experience of leading a team of 10-15 members
• Proven Reinsurance domain knowledge
• Excellent Team Management Skills