Manager-Training-Leading Retail MNC,Bangalore

Role & responsibilities

Analyze

• Local retail & wholesale teams skill set levels
• Training efforts and KPIs ongoing to assess impact of training/coaching
• Competitors client experience and service
• Competitors product offer
• Training trends and needs in the markets
  

Strategize

• Concrete a pragmatic training action plan
• Optimal use of your training budget
  

Develop

• Alignment with internal and external partners, to create win-win partnerships
• Adapted training modules to local needs and strategy
• Product and brand training o Customerservicetraining o Coachingplans
• Tools to help monitor & boost training results after training and in boutique
• Best practices

Deploy

• Modules directly and indirectly to target audiences, consistent with brand
• Special trainings that support marketing activities (including Train the Trainer)
• Coaching in line with the Sales/BTQ Managers strategy and team development

Ensure success

• Monitoring training results (quantitative and qualitative, short term & long-term)
• Ensuring Return on Investment on all training
• Creating greater success: feedback to relevant partners on progress, recommendations on further actions to take
• Coaching in the moment
• Sharing and developing best practices
  

Collaboration and Relationships

• Align and partner with Area Sales Managers, Boutique Mgrs, Regional Trainers, and Training

Team Target Achievement

• Achievement of Wholesale business objectives
• Achievement of Retail sales targets and business objectives
• Achievement of client surveys & Mystery Shopping targets
  

PROFILE

• Experience in a luxury retail environment with a showroom and/or learning and
  development experience
• Experienced in coaching and people development
• Experienced in training other trainers
• Commercial mindset and client experience focused
• Understanding of cliente and relationship building
• Fluent English and local languages would be a plus.
• Strong communication, interpersonal skills and team work
• At ease with Excel and PowerPoint
• Comfortable with number analysis and reporting
• Experienced with retail KPIs and analysis with proven results through training
• Strategic mindset
• Strong planning and time management skills
• Agile, flexible and adaptable