Manager - Training (Five Star Hotel background)

Position: Manager - Training (Five Star Hotel background)

Industry: Hotel, Property Management, Facility Management, Real Estate

CTC: Rs. 10 - 12 lacs per annum

Experience: 10 years +

Job Summary:

'Manager - Learning & Development'

Key Responsibilities:

Training Program Development:

• Develop comprehensive training programs focused on Hospitality Operations (Front Desk, Housekeeping, Guest Services, Event Coordination) and Property Management (tenant relations, maintenance, leasing, safety protocols).

• Create training materials, manuals, and presentations for employees at all levels (entry to management).

• Ensure training content is up-to-date, relevant, and aligned with industry trends and regulations.

• Customize training modules to meet the specific needs of different roles within the property or hospitality organization.

Training Delivery:

• Conduct engaging training sessions for employees, using various formats such as classroom-style learning, e-learning, role-playing, and on-the-job training.

• Train employees on key topics such as customer service, conflict resolution, communication skills, property maintenance, leasing procedures, and legal compliance.

• Ensure all staff members are proficient in the use of property management systems (PMS), booking software, and other essential tools.

• Provide hands-on demonstrations and supervise practical exercises in real-world settings.

Employee Development and Assessment:

• Assess employees' progress through regular evaluations, quizzes, and feedback sessions.

• Identify gaps in employee skills and knowledge and recommend further development or refresher training as necessary.

• Provide constructive feedback and guidance to employees to improve their performance and service standards.

• Encourage continuous learning and professional development within the team.

Monitoring and Reporting:

• Track and document training progress, attendance, and outcomes.

• Provide regular reports to management on training effectiveness, areas for improvement, and employee performance.

• Gather feedback from employees to improve training programs and methods.

Collaboration with Other Departments:

• Work closely with department managers to identify specific training needs and tailor programs accordingly.

• Collaborate with HR and operations teams to ensure smooth integration of new training programs and consistency in operational practices.

Qualifications:

• Proven experience in Hospitality or Property Management, preferably in a Supervisory or Managerial role.

• Previous experience as a Trainer or in a Training capacity within the Hospitality or Property Management Industries.

• Strong understanding of industry standards, Property Management software (e.g., Yardi, RealPage), and Customer Service best practices.

• Excellent Communication and Presentation skills.

• Ability to engage and motivate employees with various learning styles.

• Strong organizational skills and the ability to manage multiple training programs simultaneously.

Education and Certifications:

• Bachelor’s Degree in Hospitality Management, Property Management, Business Administration, or a related field (preferred).

• Certification in Training and Development (e.g., Certified Professional in Learning and Performance, CPLP) is a plus.

• Knowledge of Property Management Certifications (e.g., CPM, RPA) is a plus.

• First Aid, CPR, or other relevant safety certifications are beneficial.

Skills:

• Strong leadership and interpersonal skills.

• Ability to simplify complex concepts and present them effectively.

• Familiarity with training and learning management systems (LMS).

• Excellent time-management skills and attention to detail.

• Proficient in Microsoft Office Suite and training-related software tools.

• Ability to adapt training methods to suit a diverse audience.