Manager | TMT | Delhi | Customer Strategy & Design

Job Description

Consultant/Senior Consultant/ Manager– Customer Strategy and Applied Design

Job Responsibilities:

We are looking for a Consultant/Senior Consultant/Manager for Customer Strategy and Applied design focused on Strategy & Operations. The role involves responsibility for leading a discrete work stream or module on a large-scale project or overall delivery lead in case of short term/ small scale engagement. The key focus sectors would be TMT organizations.

For instance, on a Strategy project for a telecommunication company, focused on recommending strategies for revenue uplift – involving conducting primary/ secondary research, analyzing competitor landscape, strategies, pricing models and market share, deep dive analysis on selected KPIs, data analytics, building a financial model to estimate potential revenue and costs under different scenarios, identify key regulatory considerations and partnership opportunities, developing go-to-market strategy and presenting findings/ recommendations to the client’s leadership teams. The extent of analysis, hands-on implementation expected varies from case to case, and depends on the size of the team and scope of the project.

The responsibilities can include:

• Build and maintain a solid understanding of the client's business objectives and processes to become a trusted advisor for all issues related to business strategy, operations, performance, revenue generation and cost optimization.
• Develop/define & implement strategic programs to enhance business penetration & increase revenues for the client, or rationalize costs.
• Identify and make recommendations for actions to improve business performance and drive incremental revenue.
• Working with internal teams, and clients to develop and implement long term and short term engagement objectives and work plan
• Thinking through a solution lens and working with client and Deloitte’s teams to deliver engagements
• Leading small client and internal teams to understand, design, enhance, confirm and deliver objectives of the engagement

• Working in alignment with the internal and client team to ensure a streamlined delivery model with seamless integration of the final deliverable across modules
• Communicating, analysis, recommendations and status updates in both written and oral communication with internal and client leadership
• Report writing and preparation of final deliverable
• Assisting seniors in responding to client requests, RFPs and problem statements with proposals
• Building the relationship between Deloitte and the client’s project team

Job Qualifications:

Successful candidates will have a degree from a top-tier MBA, Engineering, BBA or B.Com. Program, have 0-1 years (C), 3+years (SC), 8+years (M) of relevant business experience, and the ability to meet each of the following criteria:

• An entry level (C) or expert level of knowledge (SC or M) in telecom business, operating model, product & pricing strategies, marketing, sales-distribution, and data analysis techniques
• A strong and demonstrated interest in consulting specially in thinking through large and complex engagements
• Background or experience (through coursework or employment) in TMT organization (optional for freshers)
• Excellent academic credentials for both undergraduate and graduate coursework
• Outstanding interpersonal and communication skills, both written and verbal.
• Leadership qualities, project management skills, and the ability to mentor
• Willingness and ability to take initiative and learn independently
• Candidates from all academic backgrounds are encouraged to apply
• Willingness for long term international or domestic travel

Personal Qualities Valued:

• Passionate in participating and working on complex engagements and opportunities
• Intellectually powerful and agile: curious, rigorous, and creative
• Emotionally intelligent: high ability to build strong relationships that inspire openness and trust; to collaborate in teamwork settings with colleagues and clients; and to balance inquiry and advocacy in all personal interactions
• Comfortable with working on difficult issues where there can be no definitive “right” answer; patient in the face of uncertainty, complexity and ambiguity
• Capable of working on multiple, overlapping tasks in a fast-paced environment
• Able to take initiative and make things happen with moderate supervision and guidance

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