Manager

Job Title: Hotel Manager

Location: Howrah, West Bengal
Hotel Type: 2-Star City / Budget Business Hotel
Reporting To: Owner / Managing Director
Employment Type: Full-time

Job Purpose

To manage the overall operations, profitability, service standards, and compliance of a 2-star hotel, ensuring smooth day-to-day functioning, guest satisfaction, staff supervision, and cost control.

Key Responsibilities1. Operations Management

• Oversee daily hotel operations including Front Office, Housekeeping, Food & Beverage (if applicable), Maintenance, and Security
• Ensure cleanliness, hygiene, and service standards as per 2-star classification
• Handle room inventory, bookings, check-in/check-out procedures, and guest flow
• Ensure proper upkeep of rooms, public areas, and hotel assets

2. Guest Relations & Service Excellence

• Ensure high levels of guest satisfaction and complaint resolution
• Personally handle escalated guest issues and service recovery
• Maintain guest feedback records and implement improvement actions

3. Staff Management

• Recruit, train, schedule, and supervise hotel staff
• Ensure discipline, attendance, grooming, and conduct standards
• Conduct performance reviews and motivate staff for service excellence
• Ensure compliance with labour laws, working hours, leave, and statutory requirements

4. Financial & Cost Control

• Prepare and monitor monthly budgets, expenses, and revenue reports
• Control operational costs including housekeeping supplies, utilities, food costs, and maintenance
• Handle vendor negotiations, purchases, and inventory control
• Ensure cash handling, billing accuracy, and daily revenue reconciliation

5. Sales, Marketing & Occupancy

• Work with OTAs (MakeMyTrip, Goibibo, Booking.com, etc.) to maximise occupancy
• Manage room pricing, discounts, and promotions
• Develop local corporate tie-ups and walk-in business
• Monitor reviews and ratings on online platforms

6. Compliance & Safety

• Ensure compliance with:
• Local municipal and tourism regulations
• Fire safety, health & hygiene norms
• Labour laws (Shops & Establishments, Minimum Wages, PF/ESI where applicable)
• Maintain statutory registers and licences
• Ensure guest and staff safety at all times

7. Administration & Reporting

• Maintain operational reports (occupancy, ADR, revenue, expenses)
• Coordinate with accountants, auditors, and external agencies
• Report regularly to ownership on performance and issues

Key Skills & Competencies

• Strong people management and leadership skills
• Good understanding of hotel operations and budgeting
• Excellent guest handling and communication skills
• Ability to multitask and work under pressure
• Knowledge of OTA platforms and basic hotel PMS
• Working knowledge of Indian labour laws and hotel compliance

Qualifications & Experience

• Graduate / Diploma in Hotel Management or Hospitality (preferred)
• 5–8 years of experience in hotel operations, with at least 2–3 years in a supervisory/managerial role
• Experience in budget or 2–3 star hotels preferred
• Local market knowledge of Howrah / Kolkata region is an advantage

Working Conditions

• Willingness to work shifts, weekends, and holidays
• On-site presence required
• Accommodation may be provided (if applicable)

Compensation

• Salary: As per experience and market standards

Job Types: Full-time, Permanent

Pay: ₹197,579.41 - ₹220,000.00 per year

Benefits:

• Cell phone reimbursement
• Food provided
• Provident Fund