Manager Soft Services (Female)

Job Description

Manager Soft Services- Candidate with HM background with depth knowledge into training, F&B and Housekeeping. Company: Phoenix EFS IFM Services Industry: Facility Management Role: Manager Soft Services Gender Preference: Female Only Qualification: Hotel Management (Diploma, Degree or PHD) Experience required: 8 to 12 yrs Working Hours: 9 am to 6 pm Location: Hyderabad Language Knowledge: Telugu, English, Hindi Role expectation is to look out all site's operation on Soft Services Standard (Housekeeping & Pantry Services) Position is to lead the functional role Clear understanding of SOP & develop Role expects regular visiting of all operational sites Closely work with the site teams on training needs. Purpose: To provide professional and effective soft services management to the Centre of Excellence and Operations department. Responsibilities: Responsible for the delivery in accordance with the service level agreements. Management of all in-house and sub-contracted soft services staff. Responsible for monitoring and reporting of service level agreements and key performance indicators. Responsible for financial tracking and reporting to ensure all services are delivered within agreed budgets and service levels. Responsible for providing a continuous improvement review and development of initiatives to improve or rationalize hard services to achieve optimum performance and full customer engagement. Liaise with customers, the client, employees and sub-contractors to ensure that the provision of support services meets and exceeds service level agreements. To monitor and review in order to ensure best H&S practice is achieved. To ensure all staff are suitably trained and equipped in order that they operate in accordance with our clients QHSE policies and procedures. Leadership Management: Develop, lead, motivate and inspire a professional team enabling them to meet both personal and business targets. Provide clear operational direction and support to team. Monitor and evaluate performance levels of employees. Proactively identify opportunities to improve performance Indicators. Strong teamwork ethic and promotion of customer service excellence. Demonstrate leadership and management skills. Able to drive change management and reduce costs. Proactively manage and take ownership of issues. Seek equitable and creative solutions to problems. Agree and review performance objectives for each team member. Carry out annual reviews. Use the process to improve employees who are not meeting requirements of role. Encourage employees to support the operational business objectives by sharing knowledge and to develop a creative approach to their work and to ‘think outside the box’. Comply with all processes and procedures (Human Resources, HSEQ, Finance, Information Technology, Procurement, Operations) which include compliance with all applicable rules and regulations of the local labour laws. Job Type: Full-time Pay: ₹80,000.00 - ₹100,000.00 per month Benefits: Cell phone reimbursement Health insurance Provident Fund Schedule: Day shift Work Location: In person