Manager - Service Line

Omega Healthcare

8 - 13 years

2 - 6 Lacs

bengaluru

Posted:2 days ago| Platform:

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Skills Required

kpo it enabled services electricals 33kv crm erection non voice process transformers team management customer service ht customer support technical support 11kv

Work Mode

Work from Office

Job Type

Full Time

Job Description

We are looking for a skilled professional with 8 to 14 years of experience to join our team as a Manager - Service Line in Bangalore, India.

Roles and Responsibility

Manage and oversee the service line operations to ensure high-quality services.
Develop and implement strategies to improve operational efficiency and customer satisfaction.
Collaborate with cross-functional teams to achieve business objectives.
Analyze market trends and competitor activity to identify growth opportunities.
Provide leadership and guidance to team members to enhance their skills and performance.
Ensure compliance with regulatory requirements and industry standards.

Job Requirements

Proven experience in managing service lines or similar roles.
Strong understanding of CRM/IT enabled services/BPO industry dynamics.
Excellent leadership, communication, and problem-solving skills.
Ability to work in a fast-paced environment and adapt to changing priorities.
Strong analytical and decision-making skills with attention to detail.
Experience in managing budgets and resources to achieve business goals.

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