Manager/ Senior Manager - US Payroll

Job Summary

We are seeking an experienced US Payroll Manager to lead and manage our payroll operations team. The ideal candidate will have strong end-to-end US payroll process knowledge, exceptional client-handling experience, and proven leadership in managing a team of 10–15 members. This is a critical, onsite-only role that requires a high level of accuracy, ownership, and stakeholder management.

Key Responsibilities

Payroll Management

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  Oversee complete end-to-end US payroll processing, ensuring accuracy, compliance, and timely delivery.

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  Monitor payroll cycles, tax updates, garnishments, deductions, benefits, and adjustments.

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  Ensure adherence to US federal, state, and local payroll regulations.

Team Leadership

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  Lead, mentor, and manage a team of 8-15 payroll associates.

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  Conduct regular team reviews, performance discussions, and training sessions.

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  Allocate work, set expectations, and ensure seamless workflow management across the team.

Client Handling & Communication

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  Act as the primary point of contact for US clients regarding payroll queries, escalations, and process improvements.

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  Build and maintain strong client relationships through consistent communication and service excellence.

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  Handle client calls, audits, and compliance queries with professionalism and clarity.

Process Management & Compliance

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  Ensure payroll processes follow standard operating procedures (SOPs) and regulatory guidelines.

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  Identify gaps and implement improvements for accuracy, efficiency, and compliance.

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  Collaborate with cross-functional teams (HR, Finance, Compliance) for issue resolution.

Required Skills & Experience

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  7+ years of experience in US payroll, with at least 2–3 years in a managerial role.

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  Strong experience handling end-to-end payroll processes.

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  Proven experience managing a team of 10–15 members.

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  Excellent client-handling, communication, and problem-solving skills.

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  Ability to work in night shift and handle US stakeholders effectively.

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  Strong knowledge of payroll compliance, tax regulations, and statutory requirements in the US.

Work Requirements

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  This is not a hybrid/remote/WFH position.

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  Mandatory 5 days onsite presence at the Ambattur, Chennai office.

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  Should be comfortable working in the 7:30 PM to 4:30 AM shift.