Manager - Renewals

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction

KEY RESPONSIBILITIES

• Strengthening channel/Bank partner relationship with regular engagement
• Engage regularly with partners to monitor and improve performance and tracking of key metrics.
• Ensuring Regular governance to discuss the KPI movements
• To be the one stop solution provider for channel and bank for renewal related queries
• Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
• Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

• Collections target achievement (Persistency & RI)
• Maintain & enhance all Input parameters
• Audit Management
• Ensure training coverage
• Monthly/Regular Governance
• Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

• Graduate /Post Graduate
• Knowledge of Insurance and related processes
• Preferably 5-6 years of experience

Position

Manager

Incumbent

Replacement

Department

Customer Retention Team

Function

Reporting to

Chief Manager

Band

4

Location

90 C

Team size (D/I)

Independent

JOB SUMMARY

Introduction

KEY RESPONSIBILITIES

• Strengthening channel/Bank partner relationship with regular engagement
• Engage regularly with partners to monitor and improve performance and tracking of key metrics.
• Ensuring Regular governance to discuss the KPI movements
• To be the one stop solution provider for channel and bank for renewal related queries
• Co-ordination with cross functional teams for new initiatives and projects to meet the business outcomes
• Data Analysis

Key Competencies/Skills Required

A. Good verbal and written communication

1. Knowledge of MLI process and systems
2. Strong channel partner management skills
3. Bent of resolving customer issues/concerns

Measures of Success

• Collections target achievement (Persistency & RI)
• Maintain & enhance all Input parameters
• Audit Management
• Ensure training coverage
• Monthly/Regular Governance
• Drive various campaigns and contest through consistent engagement and visibility

Desired qualification and experience

• Graduate /Post Graduate
• Knowledge of Insurance and related processes
• Preferably 5-6 years of experience

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Industry Type:

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Employment Type:

Role Category:

Education

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