Manager Quality

As a Quality Analyst, you will play a crucial role in ensuring the quality of products, services, or processes meets the established standards and customer expectations. Your responsibilities will include: - Monitoring and evaluating process performance and outputs against defined quality standards. - Performing regular audits and providing feedback to enhance team performance. - Identifying areas for improvement and recommending actionable solutions. - Maintaining documentation related to quality processes and performance metrics. - Collaborating with cross-functional teams to develop and implement quality improvement initiatives. - Investigating and resolving quality issues or customer complaints. - Assisting in developing training materials and conducting quality training sessions. - Ensuring compliance with company policies, industry standards, and regulatory requirements. - Giving constructive feedback to drive better customer experience, resolution accuracy, Average Handling time, and other process defined SLAs. - Deriving insights from audits to improve existing processes. - Conducting root cause analysis for identified opportunities. To qualify for this role, you should have: - A Bachelor's degree in any discipline (preferred: Engineering, Business, or related field). - Proven experience in a Quality Analyst or Quality Assurance role. - Strong analytical and problem-solving skills. - Excellent verbal and written communication skills. - Familiarity with quality management systems and tools (e.g., Six Sigma, ISO standards) is a plus. - Proficiency in Microsoft Office Suite or relevant software. - Work experience or exposure to VPN related technicalities/troubleshooting will be an added advantage.,