Manager, Program Management, Account Integrity

Amazon

5 - 10 years

50 - 55 Lacs

bengaluru

Posted:2 weeks ago| Platform:

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Skills Required

global operations team management project management manager program management machine learning customer experience project delivery operations analytics sql

Work Mode

Work from Office

Job Type

Full Time

Job Description

Build an environment for the Account Integrity Program team to deliver quickly while maintaining a high quality bar for security outcomes
Drive daily, weekly, monthly and quarterly prioritization mechanisms for the Account Integrity Program team across multiple security workstreams
Lead Program Managers and Business Analyst teams, effectively integrating both functions to deliver comprehensive customer account security improvements
Excel at deep diving security metrics, customer incident reports, and threat intelligence while communicating areas of improvement with Product, Analytics, Operations and Machine Learning teams
Communicate nuances in risk manager workflows to leadership and external stakeholders across different time zones
Define and scope security programs or deliverables including writing Program Reviews, Business Requirements Documents (BRDs) and multi-quarter roadmaps
Execute process and program improvements through well-defined mechanisms that scale across global operations
Take personal ownership of escalations and ensure resolution in a timely manner, serving as the escalation point for complex account security incidents

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