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Manager, Professional Services

Manager, Professional Services

Powerschool India

5 - 8 years

25 - 30 Lacs

Bengaluru

Posted:1 hour ago| Platform:

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Skills Required

MS Office suite PMP CAPM Time management Project management Business modeling Budgeting Troubleshooting Analytics office 365

Work Mode

Work from Office

Job Type

Full Time

Job Description

At PowerSchool, we are a dedicated team of innovators guided by our shared purpose of powering personalized education for students around the world. From the central office to the classroom to the home, PowerSchool supports the entire educational ecosystem as the global leader of cloud-based software for K-12 education. Our employees make it all possible, and a career with us means you re joining a successful team committed to engaging, empowering, and improving the K-12 education experience everywhere.

Team Overview

The Services team works closely together to set PowerSchool customers up for ongoing success through post-implementation support, troubleshooting, consultation on system setup options, and training on features and functionality. The team offers cross-portfolio support, all while meeting organizational objectives for revenue, utilization, and customer satisfaction.

Responsibilities

Essential duties and responsibilities

include the following.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Develop, execute, and manage department vision

Direct and supervise Implementation personnel

Set standards of employee success and develop systems to ensure achievement

Set and maintain protocols, techniques, and standards

Organize and establish processes and goals for the Implementation department

Train and mentor team members to ensure continued growth.

Demonstrate an expert knowledge of all their functional products

Scale Implementation with company, product, and technology advancement

Exhibit positive, solutions oriented, leadership to promote a flexible team environment

Ensure compliance with company policies, procedures, standards and expectations

Oversee Implementation budget Conduct regular communication, including department needs with supervisor

Effectively and efficiently manage available resources to highest potential

Report performance evaluation needs of teams

Demonstrate ability to successfully handle multiple projects and tasks simultaneously

Communicate client concerns to PowerSchool Assessment & Analytics

Exhibit continued growth in knowledge and skills

Qualifications

Minimum Qualifications

Minimum of 5 to 8 years of relevant and related work experience.
Bachelor s degree or equivalent, or equivalent years of relevant work experience.
Experience managing small to midsized teams or functional areas.
Specialized Knowledge or Certifications
- CAPM, PMP, or other project management certification a plus
- MS Office suite products (Word/Excel) & Office 365, SharePoint, and other technical collaborative environments

Preferred Qualifications

Skills and Abilities

Excellent organizational skills
Strong critical thinking/problem-solving skills
Proficient at handling a high volume of work in a short period of time, handling multiple priorities simultaneously and operating in a demanding work environment
Diligent attention to tracking progress and schedules o Outstanding communication skills with customers and employees
Creates visually appealing presentations and documentation
Structures communication and presentations for maximum effectiveness
Grasps software tools and processes quickly o Efficiently and effectively manages a budget
Demonstrates people leadership skills o Deep understanding of value drivers in recurring revenue business models
Ability to thrive with strict time management requirements
Ability to work cohesively with a team, as well as lead a team
Strong adherence to departmental protocol and proper service practices
Highly self-motivated and self-directed; process-oriented mindset
Accepts and responds to feedback quickly and positively
Demonstrated desire for continuous learning and improvement
Enthusiastic and creative leader with the ability to inspire others

EEO Commitment

PowerSchool is committed to a diverse and inclusive workplace. PowerSchool is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work.

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Manager, Professional Services