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Tata Capital
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Manager - Product - Motor Finance

Manager - Product - Motor Finance

Tata Capital

0 - 6 years

14 - 16 Lacs

mumbai thane

Posted:6 days ago| Platform:

Apply

Skills Required

product management senior management mis process improvement customer support budgeting risk management stakeholder management monitoring process management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Deliverables:

Team and Stakeholder Management:

Lead, mentor, and develop a high-performing team across areas of MIS, Product and Channel Management.
Foster a culture of collaboration, innovation, and customer-centricity within the department.
Ensure that the team is equipped with the skills and knowledge to meet business objectives.

Budgeting and Monitoring Vis- -vis Actuals :

Ensure End to End budgeting of Sales Business nos. and its related manpower.
Monthly monitoring of actuals against the approved budget.
Analysing and sharing insights to senior management on variances against the budget.
Understanding P & L line items and being single point of contact for Sales team to provide understanding on the same.

Payout Process Management:

Oversee the end-to-end payout process, including calculation, settlements, and refunds.
Ensure that all payouts are processed accurately and in a timely manner, adhering to company policies and regulatory guidelines.

Vendor and Stakeholder Management:

Manage relationships with external vendors (channel Partners) and internal service providers involved in the payout process.
Liaise with internal stakeholders, including finance, accounting, and sales team, to address payout-related issues and requirements.

Reporting and Analysis:

Provide support and maintenance to existing management information systems (MIS).
Review of daily MIS published by team for maintaining accuracy.
Analyse payout data to identify trends, areas for improvement, and opportunities for optimization.
Provide insights and recommendations to senior management for process enhancements.

Compliance and Risk Management:

Ensure that all activities comply with relevant regulatory requirements and company policies.
Reverting to queries raised by regulators in timely manner

Customer Support

(Internal and External)

and Process Improvement:

Address and resolve any inquiries and ensure high levels of internal/external customer satisfaction by providing timely and accurate responses.
Continue to evaluate and improve processes to enhance efficiency, reduce costs, and improve accuracy by implementing best practices and leverage technology.
Monitor customer complaints and provide adequate revert on the same.

Supporting New Product, Scheme & Product Management - End to end (NEW/UV/PV/Dropline)

Support and manage a clear product roadmap, prioritizing features, updates, and innovations based on business goals and customer feedback.
Review of UV & NV product Schemes and ensuring scheme release within TAT,
LOS (New & Existing)
Review of OEM Claim and its related provisions.

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