Manager Procurement

Job Context
This position is responsible for the Indirect procurement related activities across the multiple regions under Global enterprise services - Purchasing and Supply Chain (GES-P&SC). A crucial aspect of this role is managing the BPO vendor, which is vital for ensuring seamless Indirect procurement operations. The role focuses on streamlining procurement processes to enhance operational efficiency and reduce costs, delivering on savings commitments, and achieving high performance against SLAs and KPIs. The Service Delivery Manager fosters a collaborative and high-performance work environment, working closely with cross-functional teams to ensure alignment of procurement activities with organizational goals. Utilizing advanced procurement software and tools, and leveraging data analytics to monitor performance, identify trends, and drive continuous improvement, the Service Delivery Manager plays a vital role in supporting the organizations strategic goals and contributing to overall business success. Additionally, the role demands strong people management skills, fostering a culture of high performance, employee engagement, and capability building within the team. By developing and mentoring talent, the leader will contribute to building a future-ready workforce capable of supporting evolving business needs. 5. Job Content: Key Areas of Accountability / Responsibility 1. Operations & Compliance Management Responsible for reporting and managing key performance indicators (KPIs), ensuring accurate tracking, analysis, and communication of metrics to drive strategic decisionmaking and operational efficiency. Responsible for overseeing the entire procurement process, from Purchase Requisition (PR) processing to Purchase Order (PO) creation, ticket handling, and tail spend management. Develop, track, and report on KPIs related to indirect procurement processes while monitoring and managing SLAs and KPIs to ensure indirect procurement activities are performed in accordance with company standards and contractual obligations. Develop and implement strategies to manage and optimize tail spend. Identify and implement cost-saving initiatives to meet savings commitments and optimize tail spend management. Develop and implement risk management & controls 2. Process Optimization & Automation Stimulate the improvements and standardization of processes to increase efficiency and quality of the operations. Support automation initiatives to enhance efficiency and scalability within GES-PSC. Support the development and deployment of automated solutions to improve transactional accuracy and workflow effectiveness. 4/4 Classified Personnel Information Evaluate and improve procurement processes continuously, implementing best practices and innovative solutions to enhance effectiveness. 4. Stakeholder & Vendor Management Build and maintain strong relationships with the vendor to ensure high-quality service delivery and compliance with contractual obligations. Manage escalations and Provide 2nd line support on Indirect procurement operations for complex issues arise from key stakeholders or suppliers. 5. People Management & Leadership Provide strategic leadership and direction to teams, fostering a culture of high performance, accountability, and collaboration. Drive team engagement, development, and succession planning, ensuring a motivated and skilled workforce. Harness sense of partnership and One Team behaviours with outsourced service provider. Foster a culture of continuous improvement, encouraging innovation and best practices across the team