Manager - Post Posession

Godrej Properties

4 - 7 years

4 - 7 Lacs

Gurgaon Haryana India

Posted:1 month ago| Platform: Foundit logo

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Skills Required

Manager Quality Assurance Project Management Process Improvement Quality Standards NPS

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities

Manage the handover of 1,000+ units quarterly, ensuring all units meet quality standards
Collaborate with Customer Centricity leads and specialists to resolve issues efficiently
Conceptualise and execute grand handover events, including theme selection, dcor, gift distribution, and mock sessions
Ensure every event delivers a premium customer experience and enhances satisfaction
Lead seamless project exits including society formation, financial audits, and asset transfers
Resolve delays in project exits due to resource constraints
Coordinate with legal, liaison, quality, and business teams to fulfil customer commitments
Work closely with project and operations teams to ensure timely, quality-ready handovers
Implement best practices to standardise the post-possession experience across the zone
Improve key performance metrics including NPS scores, EE&SM compliance, and GPL exit percentages
Ensure adherence to strict timelines from OC acquisition to project handover to associations
Maintain high quality standards to meet and exceed customer expectations

Required Skills

Exceptional project management and organisational skills
Strong communication and stakeholder management abilities
Experience in event planning and customer-facing roles
Proactive problem-solving and decision-making capabilities
Solid understanding of legal, financial, and operational aspects of project exits
Analytical mindset for tracking, evaluating, and enhancing performance metrics

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