MANAGER PMO AND SERVICE DELIVERY

Position

Location

Reporting Manager

Shift Timings

• Build strategic roadmaps and drive achievement of key milestones for our largest and critical customers in a post-sales relationship.
• Engage with Director and C-Level executives to understand business needs and establish strong executive relationships.
• Be involved in the change management process of the customers environment to ensure success and service uptime
• Go toe to toe with customer technical stakeholders on most issues, and use your judgment when to pull in the heavyweight engineers / consultants / architects as necessary.
• Establish working relationships with other AISPL account team members such as AMs, BDMs to achieve best results for the customer.
• Be available outside of business hours to help coordinate the handling of urgent issues as needed.
• Ensure achievement of the SLA metrics, service KPI s and customer satisfaction.
• Person should have a strong understanding of projects lifecycle and deliverables of each phase.
• Should be good in agile development methodology Knowledge of six sigma and its tools that helps in different phases of project e. g. QFD, FMEA, Fish-Bone etc.
• The candidate should have led large size programs and have a proven delivery track record as a project manager. Should be able to handle multiple priorities in parallel.

• 8 11 years of experience

• A professional certification in any or all of the following:
• Relevant Bachelor s degree/ Preferred Graduate / Masters in Computers / IT or equivalent academic qualification.
• PMP Certification.
• ITIL Certification.

• Strong team player The role entails working with multiple The VP Service Delivery & PMO will focus on the transition period or defined transformation period and ensure the orderly, utilizing established Transition methodologies, activities and work product, helping clients to achieve a higher level of maturity by directing, facilitating, coordinating, tracking and reporting on the successful execution and completion of projects.
• Should develop project plans for the transformation, educate the Transformation Team on the appropriate Transformation Methodology, deploy consistent project management techniques, and lead process improvement projects and activities.
• Should be able to lead a team of Project / Transition managers and Application Support engineers
  teams hence the candidate would need to display inclusiveness to lead as well as take the team along the life of the Program.
• Collaborates well with others to solve problems and actively incorporates input from various sources.
• Strong analytical skills strong problem-solving skills, communicates in a clear and succinct manner and effectively evaluates information / data to make decisions; anticipates obstacles and develops plans to resolve Demonstrated customer focus.
• Person needs to effectively manage business and IT stakeholders through regular reviews and effective communication. He should also be a strong team player ensuring great collaboration inter and intra teams for effective execution.
• Should demonstrate proven senior stakeholder management experience, Clear leadership and communication skills.