Manager - Order Management

Mercer

7 - 9 years

7 - 11 Lacs

pune

Posted:1 hour ago| Platform:

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Skills Required

order processing order management client servicing procurement agile vendor management supply chain logistics management purchase logistics order fulfillment purchase order supply chain management sales coordination inventory management

Work Mode

Work from Office

Job Type

Full Time

Job Description

We will count on you to:

Manage team and daily operations, make sure meet all service deliverables.
Act as first point of escalation for system and process issues day-to-day operations.
Develop and motivate team, including performance management, training and development of team members.
Highlight, escalate, communicate, and act on proactively any status risks to team members and/or stakeholders.
Ensure that the systems, processes, and procedures within your team are effective, efficient and are communicated and understood by all team members.
Adhere to all standards and guidelines established for line of business.
Liaise with stakeholders and other teams to ensure quick resolution to issues.
Build relationships with stakeholders and meet their expectations.
Participate in new member on-boarding activities. Go-to person for on-the-job training of employees in the order processing team.
Collaborate in discussions to solve moderate issues (e.g. field or result errors) advising of potential risk.
Resolve access/invoice/reporting related queries and act fast on client feedback.
Collate, review, and analyze data to provide management information/business reports.
Provide Refresher training as per calendar and delivers re-training to members requiring additional support.
Ensure all process documents such as SOPs, FAQs and DTPs are timely reviewed and updated.
Participate ad lead internal meetings and client meetings as required.

What you need to have:

Knowledge & Skills

Minimum 7-9 Years experience in a professional organization
Able to lead by example in delivering excellent client service.
Good Interpersonal, analytical, and strong communication skills (verbal and written)
Flexible and results-oriented approach to meet varying client and business demands.
Exposure to participating or leading stakeholder/client calls
Work independently with stakeholders to understand requirements and delivering on same
Stakeholders Management
High level of organization and time management skills with ability to prioritize.

Education:

Any graduate

What makes you stand out?

Proven success working in fast-paced team environment, managing multiple projects simultaneously, and developing professional relationships inside the organization.
Have knowledge about Order Management and fulfilment process.
Ability to work in an agile environment and under time pressure.
Excellent problem-solving, analytical, organizational and communication skills
Business maturity - ability to prioritize and manage multiple work activities, working independently.
Flexibility to extend shift in case of business requirement.

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