Manager, Operations Excellence [T500-21946]

About McDonald’s:

One of the world’s largest employers with locations in more than 100 countries, McDonald’s Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.

Operations Excellence (Continuous Improvement)

Role Title:

Manager, Operations Excellence (Continuous Improvement)

Function:

Finance

Level:

G4 – Manager

Role Summary:

At McDonald's, we believe that our success begins and ends with our people. We are committed to fostering an inclusive culture where every employee can thrive and contribute their best.

McDonald’s has an exciting opportunity for a Manager, Operations Excellence (Continuous Improvement). This role is solely focused on driving continuous improvement (CI) initiatives across GBS Finance. The Manager will lead efforts to identify, design, and implement process enhancements, standardization, and automation opportunities that improve operational efficiency and service delivery. This position reports to the Director, Accounting Operations. This role works closely with the Director, Service Strategy & Excellence and collaborates closely with Global Process Leads (GPLs), the Senior Director of Finance Operations, and other GBS stakeholders to embed a culture of continuous improvement.

The candidate is expected to reside in Hyderabad, India.

Key Responsibilities:

• Lead the identification, prioritization, and execution of continuous improvement (CI) initiatives across GBS Finance.
• Drive process standardization and optimization efforts to enhance operational efficiency and reduce complexity.
• Design and implement scalable, sustainable process improvements using Lean, Six Sigma, and other CI methodologies.
• Partner with Global Process Leads (GPLs), Finance Operations, and cross-functional teams to identify pain points and co-create solutions.
• Apply automation and digital tools to streamline transactional and operational processes.
• Develop and maintain a CI pipeline and track initiative progress, benefits realization, and lessons learned.
• Facilitate workshops and training sessions to build CI capabilities across the GBS Finance organization.
• Support change management efforts to ensure successful adoption of new processes and tools.

Knowledge and Skill Requirements:

• Bachelor’s degree in Accounting, Finance, Business Administration, or related field.
• Professional certifications in Lean, Six Sigma (Green Belt or Black Belt), or equivalent continuous improvement methodologies preferred.
• Minimum of 5+ years of experience in continuous improvement, process optimization, or operational excellence roles.
• Total experience between 7 to 11 years
• English Proficiency (written and verbal IRL Level 4).
• Proven experience leading cross-functional CI initiatives in a global or matrixed environment.
• Strong analytical and problem-solving skills with a data-driven mindset.
• Ability to influence stakeholders and drive change across diverse teams.
• Experience with automation tools and digital transformation in finance operations.
• Passion for innovation, simplification, and delivering measurable business outcomes.