Manager - Material Service Management

Role & responsibilities:

• Lead, motivate and develop employees. Be actively involved in team/people/process management.
• Drive process and KPIs. Ensure a very high level of quality and reliability of the services. Take full ownership and responsibility towards all internal customers and prioritize tasks.
• Conduct 1:1 reviews. Assign tasks and drive individual means to support and guide each employee, including annual appraisals and regular personnel exchange.
• Assume commercial responsibility by selecting, approving and implementing process improvements based on an economic evaluation of cost and benefits.
• To be actively involved in quality and performance management of the process and bring about tangible improvements.
• Take initiative to learn the process and build the knowledge so that the team has confidence in the leader.
• Conduct regular review meetings and process review with stake holders.
• Perform special tasks, handle projects with full responsibility.
• Conduct regular internal customer interviews and ensure a high level of internal customer satisfaction.

Preferred candidate profile

• Minimum

  7+

  years

  of total experience.
• Previous experience of BPO /ITES /KPO /Technical /Engineering Services is required.
• Good communication skills- speaking, reading & writing skills.
• Flexible with working hours as per process requirements. Open for shifts.
• Ability to guide / mentor employees. Abilities to include but not limited to -

  Decision

  Making, problem

  solving,

  Working

  under

  stress,

  time

  management,

  multi-tasking,

  customer

  centric, persuasiveness

  and

  assertiveness.

  Independent and systematic work with changing requirements.
• Prepared for extensive travelling for training and other purposes if need be.
• Ability to handle High volumes and pressure.
• Knowledge of MS Office Work, Excel , PPT.
• Education: University Degree or a graduate engineer (Mechanical/Aeronautical/Transportation/etc.) is must. Master in (Business Administration/Operations/etc.) would be an added advantage.
• Confident appearance & excellent communication skills at all levels within a business & client facing skills.
• Ability to structure, disposition and planning of complex workflows and issues. Experience in change processes desired.
• Resilient, outgoing personality with strong problem identification and solving skills and a good sense of judgment.