Manager, Marketing Operations

As a Graduate with 7+ years of experience in operations/program management, including a minimum of 3+ years in managing people, you will be responsible for leading a team of approximately 15-18 individuals who specialize in building marketing campaigns and ensuring the quality check of campaigns across different languages. Your role will involve owning program-specific goals related to SLA, quality, and productivity, as well as managing stakeholder communication and requirements. It will be crucial to ensure that business processes are well-documented and continuously updated. Collaborating with product and technical teams, you will work towards building and enhancing tools and technology that support the operational process. Defining, measuring, and presenting operating metrics to senior management will be a key aspect of your responsibilities. Additionally, you will be accountable for managing team performance, supporting career growth, and identifying customer-impacting issues to implement effective solutions. In this role, you will need to escalate issues as necessary, such as spikes in volumes versus forecast and people-related challenges. Your involvement in hiring and developing leadership talent pipeline, managing marketing projects and initiatives, and driving process excellence and productivity improvement will be critical. You should have experience in understanding metrics, enhancing them, and making decisions based on the data. Conducting deep dives to aid problem-solving, identifying blockers, and proposing solutions independently will be part of your routine. Having a track record of meeting and exceeding high service delivery standards, along with experience in process improvement, SLA management, and operational escalations, will be advantageous. Ideally, you should possess 2+ years of knowledge/experience in marketing and exposure to process improvement/quality control tools and methods. Familiarity with web search techniques and information retrieval methods will also be beneficial in this role. Your ability to manage a diverse team, drive continuous process improvement globally, and work closely with stakeholders and business teams will contribute to the success of the operational functions. Your proactive approach to identifying improvement opportunities and independently leading initiatives to reduce SLAs will be highly valued. Overall, your role will require a combination of operational expertise, people management skills, strategic thinking, and a focus on delivering high-quality results while continuously striving for improvement and efficiency.,