Manager Key Account Management

The main objective of this position is to develop revenue generation opportunities within the existing clientele while establishing a robust Customer Retention strategy to ensure consistent growth and maintain positive relationships with customers. This role falls under the Sales & Marketing department and reports directly to the Director, with close coordination with the Sales & Marketing Team, Plant, and Finance departments. The job locations for this role are Ahmedabad and Kolkata. Candidates for this position are required to have a PGDM/MBA in Sales & Marketing or a Graduation degree in BBA/BBM or BTech. Key responsibilities include building and nurturing strong relationships with existing customers to drive sales and enhance customer lifetime value. The individual will design and execute Customer Retention Strategy and Programs, optimize business plans and strategies to achieve sales targets, and manage budgets for the Sales Team. Additionally, they will work on customer segmentation, collaborate with customers to understand their needs, identify growth opportunities, and effectively communicate the value of products. The role involves coordinating with customers for various purposes such as repeat orders, price revisions, and delivery schedules, as well as managing sales order processes and customer complaints. The individual will also be responsible for generating reports on Business KPI performance, providing visibility into the sales pipeline, and daily calendar planning. This position requires a deep understanding of specific geographies and industry trends. The candidate will be involved in forecasting, KPI reporting, and strategic planning, as well as managing customer communication programs and tracking their performance. Proactively engaging with customers, coordinating with internal teams, and ensuring smooth delivery processes are also key aspects of this role. The salary for this position is competitive and offers the best in the industry. It falls under the Job Category of Sales & Marketing.,