Key Account Management CRR

As a Director of Sales & Marketing, you will be responsible for developing avenues of revenue generation within existing clientele and establishing a robust Customer Retention strategy to ensure consistent growth. Your primary focus will involve managing and nurturing strong relationships with customers, with close coordination with the Sales & Marketing Team, Plant, and Finance departments in Mumbai and Ahmedabad. Your key responsibilities will include building and enhancing engagement with current customers to drive sales and increase lifetime value. You will be tasked with designing and executing Customer Retention Strategy and Programs, optimizing business development plans, and achieving the company's sales objectives. Additionally, you will be in charge of creating and overseeing monthly, quarterly, and annual budgets for the Sales Team. In this role, you will need to manage customer segmentation, set relevant Key Performance Indicators (KPIs), and collaborate with customers to understand their business needs and objectives. Your duties will also involve identifying growth opportunities in key customer segments, effectively communicating product value through presentations and proposals, and overseeing customer communication programs across various channels. Furthermore, you will be expected to stay informed about geographical and industry-specific trends, assist in sales plan development, and provide regular reports on Business KPI performance. Ensuring full visibility into the sales pipeline, coordinating daily events, handling customer interactions for orders, price revisions, and delivery schedules, as well as managing sales order processes and dispatch details will be part of your daily tasks. Your role will also involve coordinating with the plant for material updates, resolving delivery-related issues, and generating necessary documentation for customer orders. By maintaining a proactive approach towards customer satisfaction and efficient sales operations, you will contribute to the overall success of the Sales & Marketing department. If you are a dynamic and strategic professional with a background in PGDM/MBA (Sales & Marketing) or equivalent, along with a Bachelor's degree in BBA/BBM or BTech, and possess a passion for driving revenue growth and customer retention, we invite you to join our team and make a significant impact in the Sales & Marketing domain.,