Key Account Management

As a Director in Sales & Marketing, your primary responsibility will be to develop avenues of revenue generation within the existing clientele and build a robust Customer Retention strategy for consistent growth. It is crucial to manage good relationships with customers to ensure customer satisfaction and loyalty. Your role will involve building and maintaining strong engagement with existing customers to increase sales and lifetime value. You will be required to design and implement Customer Retention Strategy and Programs to enhance customer loyalty. Additionally, you will be responsible for the performance and optimization of all plans and strategies aimed at developing business and achieving the company's sales goals. In this position, you will play a key role in preparing and managing monthly, quarterly, and annual budgets for the Sales Team. Customer segmentation and setting Key Performance Indicators (KPIs) accordingly will be part of your responsibilities. You will collaborate with customers to understand their business needs and objectives, profiling customer-centric data. Identifying opportunities to grow the customer database in key segments and effectively communicating the product value through presentations and proposals are essential tasks. You will also manage customer communication programs across multiple mediums, tracking and measuring performance and impact. Understanding geographical and industry-specific landscapes and trends will be important to tailor strategies effectively. You will assist in the development of the sales plan, prepare forecasts, and provide KPI reporting for upper management to aid in organizational planning, financial forecasting, budget setting, and strategic planning. Furthermore, you will ensure the production of regular reports on Business Key Performance Indicator (KPI) performance and provide full visibility into the sales pipeline at every stage of development. Daily calendar planning for the day's events and coordinating with customers for various tasks such as repeat orders, order revisions, price revisions, delivery schedule confirmations, and new developments will be part of your routine. Your role will also involve sharing proforma invoices with customers for order processing, preparing purchase orders on behalf of customers when required, and managing sales order management in SFDC for assigned customers. Coordinating with the plant contact person for material status updates, sharing dispatch details and invoices with customers, and confirming material delivery will be crucial. In case of any complaints regarding material delivery or quality, you will need to coordinate with customers and generate case and credit notes in SFDC when necessary. Additionally, coordinating with the plant for advance planning of raw materials and stock-keeping orders will be part of your responsibilities in this role. This position falls under the Sales & Marketing category and requires a PGDM/MBA (Sales & Marketing) or Graduation in BBA/BBM or BTech. If you are passionate about driving revenue growth, fostering customer relationships, and leading strategic initiatives in sales and marketing, this role offers an exciting opportunity to make a significant impact.,