Key Account Management CRR

As a Sales Manager, your role involves developing avenues of revenue generation in existing clientele and building a strong Customer Retention strategy for consistent growth. You will be responsible for managing good relations with customers, primarily in Mumbai and Ahmedabad. - Build and maintain strong engagement with existing customers to increase sales and lifetime value. - Design and implement Customer Retention Strategy and Programs for Retention activity. - Responsible for performance and optimization of all plans and strategies for developing business and achieving the company's sales goals. - Prepare and manage monthly, quarterly, and annual budgets for the Sales Team. - Manage customer segmentation and set KPIs accordingly. - Collaborate with customers to understand their business needs and objectives, profiling customer-centric data. - Identify opportunities to grow the database in key customer segments. - Effectively communicate the product value through presentations and proposals. - Manage customer communication programs across multiple mediums, tracking and measuring performance and impact. - Understand Geography and Industry specific landscapes and trends. - Assist in the development of the sales plan, prepare forecasts, and KPI reporting for upper management for use in organizational planning, financial forecasting, budget setting, and strategic planning. - Ensure the production of regular reports on Business KPI performance. - Provide full visibility into the sales pipeline at every stage of development. - Daily calendar planning for the day's events. - Coordinate with customers for repeat orders, order revisions, price revisions, delivery schedule confirmations, new developments, etc. - Share proforma invoices with customers for order processing. - Prepare PO on behalf of customers as and when required. - Manage sales order management in SFDC for assigned customers and tagged customers. - Coordinate with the respective plant contact person for updates on material status. - Share dispatch details along with invoices to customers. - Coordinate with customers regarding material delivery confirmation and sort out any issues related to delivery. - Prepare numbering details for submission to the IT team wherever non-IT numbering is used. - Coordinate with the plant for advance planning of RM and stock-keeping orders. - Coordinate with customers regarding any complaints regarding material delivery, material quality, etc. Case and credit note generation in SFDC when required. Qualification Required: - PGDM/MBA in Sales & Marketing - Graduation in BBA/BBM, BTech,