Key Account Management CRR

As a Director in Sales & Marketing, your role involves developing avenues of revenue generation in existing clientele and building a strong Customer Retention strategy for consistent growth. You will be responsible for managing good relations with customers in Mumbai and Ahmedabad. Key Responsibilities: - Build and maintain strong engagement with existing customers to increase sales and lifetime value. - Design and implement Customer Retention Strategy and Programs for retention activity. - Responsible for performance & optimization of all plans and strategies for developing business and achieving the company's sales goals. - Prepare and manage monthly, quarterly, and annual budgets for the Sales Team. - Manage customer segmentation and set KPIs accordingly. - Collaborate with customers to understand their business needs and objectives, profiling customer-centric data. - Identify opportunities to grow the database in key customer segments. - Effectively communicate the product value through presentations and proposals. - Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact. - Understand Geography and Industry-specific landscapes and trends. - Assist in the development of the sales plan, prepare forecasts, and KPI reporting for upper management for organizational planning, financial forecasting, budget setting, and strategic planning. - Ensure the production of regular reports on Business KPI performance. - Provide full visibility into the sales pipeline at every stage of development. - Daily Calendar planning for the day's events. - Coordinate with customers for repeat order/ order revisions/ price revisions/delivery schedule confirmations / new development, etc. - Share proforma invoices with customers for order processing. - Prepare PO on behalf of customers as and when required. - Sales order management in SFDC for assigned customers and tagged customers. - Coordinate with the respective plant contact person for updates on material status. - Share dispatch details along with invoices to customers. - Coordinate with customers regarding material delivery confirmation and sort out any issues related to delivery. - Prepare numbering details for submission to the IT team wherever non-IT numbering is used. - Coordinate with the plant for advance planning of RM and stock-keeping orders. - Coordinate with customers regarding any complaints w.r.t material delivery, material quality, etc. Case and credit note generation in SFDC when required. Qualifications Required: - PGDM/MBA (Sales & Marketing) - Graduation in BBA/BBM, BTech Please note that the job falls under the category of Sales & Marketing. As a Director in Sales & Marketing, your role involves developing avenues of revenue generation in existing clientele and building a strong Customer Retention strategy for consistent growth. You will be responsible for managing good relations with customers in Mumbai and Ahmedabad. Key Responsibilities: - Build and maintain strong engagement with existing customers to increase sales and lifetime value. - Design and implement Customer Retention Strategy and Programs for retention activity. - Responsible for performance & optimization of all plans and strategies for developing business and achieving the company's sales goals. - Prepare and manage monthly, quarterly, and annual budgets for the Sales Team. - Manage customer segmentation and set KPIs accordingly. - Collaborate with customers to understand their business needs and objectives, profiling customer-centric data. - Identify opportunities to grow the database in key customer segments. - Effectively communicate the product value through presentations and proposals. - Manage the customer communication programs across multiple mediums, tracking and measuring performance and impact. - Understand Geography and Industry-specific landscapes and trends. - Assist in the development of the sales plan, prepare forecasts, and KPI reporting for upper management for organizational planning, financial forecasting, budget setting, and strategic planning. - Ensure the production of regular reports on Business KPI performance. - Provide full visibility into the sales pipeline at every stage of development. - Daily Calendar planning for the day's events. - Coordinate with customers for repeat order/ order revisions/ price revisions/delivery schedule confirmations / new development, etc. - Share proforma invoices with customers for order processing. - Prepare PO on behalf of customers as and when required. - Sales order management in SFDC for assigned customers and tagged customers. - Coordinate with the respective plant contact person for updates on material status. - Share dispatch details along with invoices to customers. - Coordinate with customers regarding material delivery confirmation and sort out any issues related to delivery. - Prepare numbering details for submission to the IT team wherever non-IT numbering i