Manager -JDE Service Management

Job Description

Date Posted: 2025-04-15 Country: India Location: Block G&H (Tulip), 8th Floor, Embassy Tech Village, Sarjapura Outer Ring Road, Devarabeesanahalli, Bangalore, Karnataka,560103, India. Job Title Manager -JDE Service Management Role Overview We are seeking a Manager, JDE Service Management for our Global JDE program, who is ready to help us in our journey of continual improvement in service management solutions by providing expert functional guidance in solution designing, enhancement and support of Integrated JDE Service management module. In this role, the Manager, JDE Service Management, will work within a functional tower and to manage JDE service management function, ensuring effective use of the platform to support business operations in Service contract management and Billing. This role will report to the Module lead and will work with him to drive process improvements and automation initiatives The candidate will not only guide partner development resources but also will design the complex solution. The candidate will have a strong technical background, critical thinking skills, and the ability to build consensus in a cross functional team environment. On Typical day You Will: Work with the Business representatives to gather functional requirements Translate business needs into solution documents, Function specifications and process documents Collaborate with consultants from other modules/systems for integrated end to end solutions Conduct design reviews and validate solutions prepared by Partner members Gain proficiency in OTIS SDLC standards and ensure to follow it diligently. Management of Service management module and work with internal and external team Experience in conceptualizing, designing, working with functional/development team, and testing EnterpriseOne objects preferably in service Order, Service Contract management and Billing Contribute to all phases of the SDLC (Requirement gathering, Designing, Development & Testing, signing off with user, providing production support) Good problem solving and analytical skills. Design effective, scalable, and maintainable solutions following OTIS development standards Troubleshoot existing applications and create long term solutions Assess risks and prepare mitigation plan Critical Skills Excellent analytical and critical thinking skills. Must be meticulous with a strong analytical background Ability to achieve results in a dynamic and demanding environment. Ability to collaborate in a cross functional team Demonstrates the highest ethical standards. What You Will Need To be Successful: 12 + years overall IT experience with minimum 3 years of as lead functional Consultant 8+ years of experience working with Oracle JD Edwards EnterpriseOne (JDE) In depth working experience of the JDE (preferably EnterpriseOne 9.2) Service management module including Service Orders, installed base, Service Contract management, Preventive maintenance and Service billing . Strong knowledge of the JD Edwards standard functionality and inter module connections. Good Knowledge of JDE Procurement, inventory module and Advance pricing Hands on Experience in JDE interfaces with third party system -inbound/outbound Good knowledge of JDE Orchestrator and Low code /no code solution