Manager II - BPM - Service Delivery Manager

UST

12 - 15 years

0 Lacs

Ernakulam

Posted:2 months ago| Platform:

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Skills Required

analytical investment process improvement financial services transition business administration excel pmp operations continuous improvement stakeholder management leadership transition management risk wealth management service delivery management metrics slas itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Job Title: Service Delivery Manager - Investment Management Operations Location: Kochi,Chennai Job Summary: We are seeking an experienced Service Delivery Manager to lead and oversee our operational delivery for investment management projects. This role requires a strategic thinker with deep domain expertise in financial services operations, particularly in asset and wealth management. Key Responsibilities: Manage the operations team, ensuring timely and accurate processing of investment transactions. Implement strategies to enhance operational efficiency and service quality. Monitor KPIs, SLAs, and performance metrics to identify areas for improvement. Ensure full compliance with regulatory and internal risk requirements. Collaborate cross-functionally to streamline and improve end-to-end processes. Resolve escalated operational issues with agility and effectiveness. Lead, coach, and mentor team members to foster a culture of continuous improvement. Prepare and present regular reports on operational performance to leadership. Drive process optimization and continuous improvement initiatives. Build and manage relationships with key stakeholders, ensuring service expectations are met. Communicate proactively with stakeholders to provide updates and gather feedback. Apply industry best practices within asset and wealth management operations. Qualifications: Minimum 7 years of experience in service delivery management, with proven success in leading operations or managing transitions. Strong domain knowledge in financial services operations , especially investment/wealth management. Demonstrated leadership , stakeholder management , and problem-solving skills. Proactive mindset with the ability to manage ambiguity and change effectively. Bachelor's degree in Business Administration , Finance , or related field (Master's preferred). Professional certifications such as ITIL , PMP , or IOC are highly desirable. Proficiency in Excel or other analytical tools for reporting and analysis. Required Skills Financial Services,Service Delivery Management,Process Improvement