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PwC Service Delivery Center
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Manager II Application Support

Manager II Application Support

PwC Service Delivery Center

7 - 12 years

12 - 17 Lacs

bengaluru

Posted:1 hour ago| Platform:

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Skills Required

computer science application support analytical configuration management market research business strategy continuous improvement information technology technical support client management

Work Mode

Work from Office

Job Type

Full Time

Job Description

This role demands a strong analytical mindset, excellent communication skills, and the ability to work collaboratively with crossfunctional teams

Provide 2nd and/or 3rd level support, resolving complex technical issues.

Log and track 2nd and/or 3rd level support requests, ensuring timely resolution.

Review and oversee documentation including guides, FAQs and knowledge based articles.

Collaborate with other IT teams to ensure seamless service delivery.

Performing effective Incident resolution, Problem Determination and Root Cause Analysis in accordance with Service Level Agreements (SLAs).

Conducting system analysis, configuration management and develop improvements for system software performance, availability and reliability.

Provide guidance and support to firstline support staff.

Work with other IT teams to resolve systemwide issues.

Understanding the impacts of upcoming enhancements to the environments.

Support developers by enabling structured and managed environments and deployment processes.

Document and review requirements, processes and procedures.

Create and manage DevOps pipelines for the firm.

Mandatory skill sets

Experience in a Application technical support role.

Experience with cloud services and platformasaservice (PaaS) offerings

Strong understanding of software development and app platform operations

Excellent problemsolving skills

Proficiency with ticketing systems and support tools

Knowledge of DevOps.

A technical expert who uses your specialized skills to provide advice to others.

Ability to solve more complex task problems leveraging basic experience, analysis, specific guidance provided and judgement.

Ability to provide daily direction and supervision for more junior members of the team (if applicable).

Ability to plan priorities for the year and manage your own responsibilities and workload based on direction.

Ability to complete bigger tasks with direct contribution to large projects and/or lead small scale improvements.

Preferred skill sets

Curiosity A natural curiosity and eagerness to learn, explore new ideas, and see past the status quo.

Collaboration A natural collaborator, suited to work in a collaborative culture with a diverse and talented team that values collaboration, constructive challenging and mutual respect.

Challenge Demonstrates the capability to question and challenge ideas, decisions, and processes in a constructive manner, fostering a culture of continuous improvement and innovation while maintaining respect and professionalism in all interactions.

Value Driven Demonstrates a strong commitment to ethical principles and organisational values, ensuring that all actions and decisions align with the companys mission and integrity standards.

Friendly and approachable, with a strong customer service orientation.

Patient and able to explain technical concepts to nontechnical users.

Reliable and dependable.

Willingness to learn and grow in the Support Team and keep abreast with industry trends.

Years of experience required

7+ Years

Education qualification

Bachelors degree in computer science, Information Technology, or related field. Advanced degree or relevant certifications are a plus.

Education

Degrees/Field of Study required Bachelor Degree

Degrees/Field of Study preferred

Required Skills

Application Management

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