Manager - Housekeeping

Position Title: Manager – Housekeeping

Department: Facility Management
Location: Express Avenue Mall
Reporting To: Mall Operations Head
Contact Person:
Prem Kumar – HR91500 85097premkumar@expressavenue.in

Roles & Responsibilities1. Leadership and Team Management

· Recruit, train, and lead the housekeeping and pest control teams.

· Supervise team performance and foster a culture of accountability and excellence.

· Prepare work schedules, assign responsibilities, and ensure adherence to mall safety protocols.

2. Cleaning and Maintenance Oversight

· Ensure daily upkeep and cleanliness of mall common areas: corridors, restrooms, food courts, seating areas, and exteriors.

· Maintain high standards of hygiene and cleanliness in all public spaces.

· Resolve complaints or issues related to cleanliness in a prompt and professional manner.

3. Pest Control Management

· Implement and monitor an effective pest control program.

· Coordinate with external pest control vendors for scheduled treatments and preventive actions.

· Maintain up-to-date records of pest control inspections, activities, and compliance.

4. Inventory and Resource Management

· Manage and track inventory of cleaning supplies, tools, pest control chemicals, and consumables.

· Ensure timely procurement while adhering to budget and safety guidelines.

· Oversee proper storage and safe usage of cleaning and chemical supplies.

5. Quality Assurance and Inspections

· Conduct periodic inspections to monitor cleanliness and pest control effectiveness.

· Identify gaps or problem areas and initiate corrective actions immediately.

· Maintain high service quality in line with mall operational standards.

6. Budget and Cost Management

· Prepare and manage departmental budgets efficiently.

· Monitor and control expenses, analyze variances, and propose cost-optimization measures.

· Plan for future budget needs based on seasonal demands and special events.

7. Safety and Regulatory Compliance

· Enforce the use of PPE and ensure adherence to health, safety, and sanitation regulations.

· Train team members in safety protocols and emergency response.

· Collaborate with mall management to resolve safety concerns.

8. Vendor and Contractor Coordination

· Manage relationships with pest control and housekeeping service vendors.

· Evaluate and negotiate contracts, monitor service quality, and ensure timely execution of tasks.

· Ensure compliance with all safety, environmental, and legal standards.

9. Documentation and Reporting

· Maintain comprehensive records of housekeeping operations, pest control, inventory, and budgets.

· Submit regular performance and incident reports to mall management.

10. Customer Service and Public Relations

· Promote a clean and welcoming environment for mall visitors and tenants.

· Train staff to be courteous, responsive, and professional in public interactions.

· Address tenant and customer feedback promptly.

11. Emergency Preparedness

· Develop emergency handling procedures for sanitation-related incidents, pest outbreaks, or accidents.

Conduct drills and training to prepare the team for quick and effective response

Job Types: Full-time, Part-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Paid sick time
• Provident Fund

Schedule:

• Day shift

Supplemental Pay:

• Yearly bonus

Work Location: In person