Manager – Hospitality

Key Responsibilities

Hospitality & Guest Services

• Oversee day-to-day operations of guest houses, faculty residences, and visitor accommodations.
• Ensure high standards of cleanliness, comfort, safety, and service quality.
• Manage hospitality arrangements for visiting faculty, dignitaries, parents, recruiters, and international guests.

Food & Beverage Management

• Supervise cafeteria, mess, and catering services for students, staff, and events.
• Coordinate with vendors to ensure food quality, hygiene, nutritional standards, and timely service.
• Monitor compliance with FSSAI and university food safety norms.

Event & Conference Support

• Plan and manage hospitality for university events such as convocations, conferences, seminars, admissions drives, and cultural programs.
• Coordinate logistics including catering, seating, guest handling, accommodation, and protocol arrangements.

Vendor & Contract Management

• Identify, appoint, and manage hospitality vendors and service providers.
• Negotiate contracts, monitor performance, and ensure cost-effective services.
• Handle billing, payments, and service-level agreements (SLAs).

Team Leadership & Supervision

• Recruit, train, and supervise hospitality staff including housekeeping, catering, and support personnel.
• Prepare duty rosters, monitor attendance, and ensure productivity and discipline.
• Conduct regular training on service excellence, hygiene, and safety protocols.

Budgeting & Compliance

• Prepare and manage the hospitality budget, ensuring optimal resource utilization.
• Maintain records, MIS reports, and inventory control.
• Ensure compliance with university policies, health & safety regulations, and statutory norms.

Required Qualifications

• Bachelor’s degree in Hotel Management, Hospitality Management, or related field
• Master’s degree or professional certification in Hospitality Management (preferred)

Experience

• 5 plus years of relevant experience in hospitality management
• Experience in educational institutions, universities, hotels, resorts, or large campuses preferred

Job Type: Full-time

Pay: From ₹40,000.00 per month

Work Location: In person