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Manager, Global Process Management, SP Support

Manager, Global Process Management, SP Support

Amazon

5 years

0 Lacs

Bengaluru Karnataka India

Posted:1 day ago| Platform:

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Skills Required

management support engagement portfolio tooling collaboration training onboarding communication governance drive efficiency data metrics strategy automation standardization recruiting

Work Mode

On-site

Job Type

Full Time

Job Description

Description

As a People Manager in our Global Process Management organization, you will lead, develop, and inspire a high-performing team while driving operational excellence and innovation in our selling partner experience. The position involves regular interactions with the senior management on status, risks and is a key contributor to weekly Partner Engagement mechanisms which aims to provide the perfect Selling Partner experience as Amazon launches initiatives or initiates changes, makes improvements across tools, adds new features, or creates/updates policies or programs. The Global Process (GP) Program Manager (PMO) will own a portfolio of initiatives and play an integral role in supporting the broader team in contact elimination and change management. The GP PMO needs to interact and influence stakeholders in Root Cause Owning teams, Program, Product/Process Teams, Operations, and Analytics.Key job responsibilities

Ownership of project management tooling and processes
Collaboration with cross functional teams to integrate change management processes
Building out training, onboarding and communication mechanisms across the organization
Taking responsibility for setting and leading change management governance such as bar raiser programs.
Drive continuous improvement projects for broader Global Process Management team
Create and drive mechanisms to build efficiency for team members
Identify areas of opportunity and create solutions to meet those opportunities
Look for ways to centralize and standardize tools, processes and mechanisms at scale
Maintain strong partner team relationships
Influence decision making across partner teams
Build complimentary approaches to managing change from business teams across Amazon

Basic Qualifications

5+ years of cross functional project delivery experience
5+ years of program or project management experience
5+ years of working cross functionally with tech and non-tech teams experience
Experience defining program requirements and using data and metrics to determine improvements
Experience managing teams

Preferred Qualifications

Experience managing, analyzing and communicating results to senior leadership
Experience owning program strategy and end to end delivery
Experience implementing repeatable processes and driving automation or standardization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ADCI - BLR 14 SEZJob ID: A3059560

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Manager, Global Process Management, SP Support