Manager Employee Services - Global Lead

You will be responsible for setting up, managing, and continuously improving the Colleague Services Helpdesk operations at our global department of HR Services. This will involve utilizing cutting-edge digital tools such as portals, virtual agents/chatbots, and chat & call center solutions to provide an exceptional experience to our colleagues. **Key Responsibilities:** - Design a global Colleague Services Helpdesk, incorporating portal, virtual agents, chatbots, and chat & call channels. - Lead the setup and integration of digital tools like service portals, chatbots, and case management systems. - Develop and implement strategies to enhance colleague experience through digital-first solutions. - Establish consistent procedures for incident management, service requests, and problem resolution across all regions. - Collaborate with HR Service Leads, HR, IT, Vendors, and other stakeholders to align helpdesk operations with organizational goals. - Define and monitor SLAs, KPIs, and performance metrics for helpdesk operations to ensure service excellence. - Coach and develop a global team of colleague service representatives and team leaders. - Drive continuous improvement through data-driven insights, root cause analysis, and automation opportunities. - Manage vendor relationships, budgets, and contracts for outsourced support services if applicable. **Qualifications Required:** - Bachelor's degree in a related field (masters preferred). - Experience in shared services or with a services provider is highly desirable. - Exposure to working in a manufacturing setup with a blue-collar workforce is a plus. - Proven track record of designing and implementing a Global colleague helpdesk. - Strong experience with digital HR tools, chatbots, and omnichannel service platforms. - People leadership experience with a focus on coaching and developing teams. - Strong understanding of colleague experience and service design principles. - Minimum 14 years of experience in a colleague service leadership role and HR operations. At Bunge, our purpose is to connect farmers to consumers to deliver essential food, feed, and fuel to the world. With over 37,000 employees globally, we partner with farmers to move agricultural commodities efficiently. As a world leader in grain origination, storage, distribution, and oilseed processing, we are committed to strengthening global food security and advancing sustainability. Bunge values collaboration, innovation, safety, and integrity. If you share our values and believe in our purpose, join us and be #ProudtoBeBunge.,