48 Service Requests Jobs

As a SAP Analyst at NTT DATA, your role will primarily focus on providing support and monitoring managed services for clients' Packaged Application technologies such as ERP, Middleware, and other business critical software. Your main responsibility will be to proactively identify, investigate, and resolve Application-based incidents, service requests, and alerts to ensure zero missed service level agreement (SLA) conditions. Additionally, you may contribute to project work as needed. Key Responsibilities: - Monitor client Packaged Application technologies like ERP, Middleware, and other critical software. - Identify and address problems and errors before or when they occur. - Investigate fir...

Job Title : Senior Manager IS OPS Experience : 1015 years Location : Mumbai Reporting : Director IT Operation and Infrastructure Role Overview : We are seeking an experienced professional to lead end-user operations for large enterprise accounts. The ideal candidate will drive operational excellence, manage diverse support teams, and ensure compliance with organizational standards while delivering exceptional user experience. Key Responsibilities : Operational Excellence : Oversee incident management, service requests, and white-glove support for senior stakeholders. Managing NPS, MTTR, User awareness, Ticket ageing Manage large teams across End User Support, Service Desk, Field Support, and...

You will be responsible for setting up, managing, and continuously improving the Colleague Services Helpdesk operations at our global department of HR Services. This will involve utilizing cutting-edge digital tools such as portals, virtual agents/chatbots, and chat & call center solutions to provide an exceptional experience to our colleagues. **Key Responsibilities:** - Design a global Colleague Services Helpdesk, incorporating portal, virtual agents, chatbots, and chat & call channels. - Lead the setup and integration of digital tools like service portals, chatbots, and case management systems. - Develop and implement strategies to enhance colleague experience through digital-first soluti...

Role Overview: As a Delivery Lead Manager at Accenture, your role will involve managing the lifecycle of program operations, ensuring compliance with fraud prevention guidelines and program policies, and contributing to the smooth execution of onboarding programs and operational deep dives. You will be responsible for recording, diagnosing, troubleshooting, resolving or assigning incidents and service requests for non-voice interactions like email, web, and chat. Your attention to detail, process-oriented mindset, and ability to work independently will be crucial in this role. Key Responsibilities: - Manual product activation - Account review & risk flagging - Program audit & policy adherenc...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, you will play a crucial role in providing 24/7 support to users facing IT issues. Your primary responsibilities will include diagnosing and resolving technical problems, delivering prompt customer assistance, and ensuring adherence to service quality standards. You will be the main point of contact for handling service requests and IT Help Desk tickets, striving to maintain high user satisfaction. Key Responsibilities: - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to the performance, health, and security of computing systems, networks, and servi...

Role Overview: You will be responsible for monitoring the environment health and ensuring system readiness through regular checks and proactive maintenance. Additionally, you will manage incidents and service requests by acknowledging, investigating, and resolving them within SLA/OLA timelines. Your role will also involve performing release management and deployment activities for applications on cloud platforms, conducting root cause analysis, and applying remediation using standard and certified procedures. Collaboration with partner teams to manage capacity and coordinate scaling as required will be a key part of your responsibilities. You will also maintain accurate documentation of inci...

As a Customer Contact Comms Associate at Accenture, you will be aligned with the Customer Support vertical to manage and resolve customer queries, handle escalations and complaints, and provide the best resolutions. Your responsibilities will include closing faults and complaints within SLAs. You will focus on non-voice interactions such as email, web, and chat processes. Your tasks will involve recording, diagnosing, troubleshooting, resolving, or assigning incidents and service requests as per the defined scope of support. Key Responsibilities: - Support voice/email/messaging customer contacts. - Provide support for the resolution of customer problems, issues, requests, and queries. - Ensu...

Seeking a Software Engineer with 5+ yrs experience in Oracle and C#. Responsible for application support, development,incident management, proactive monitoring, documentation, releases, collaboration with IT teams to resolve complex technical issues. Required Candidate profile Experienced engineer skilled in Oracle, C#, XSLT, and application support. Strong in debugging, documentation, monitoring, release coordination, and customer communication.

Provide day-to-day operational support for IDAM platforms Manage user provisioning, de-provisioning, role/entitlement management, and access reviews. Monitor and troubleshoot identity lifecycle issues, authentication failures, and SSO (Single Sign-On) problems. Handle incident tickets, service requests, and change requests related to user access and identity systems. Work with application and security teams to integrate new systems into the IDAM environment. Maintain audit trails and ensure adherence to access governance and compliance standards. Participate in periodic access reviews, certification campaigns, and identity clean-up activities. Support password management, MFA (Multi-Factor A...

Job Description - Duties And Responsibilities 12+ years strong experience working as a Service Delivery Manager for Global SAP Application Maintenance and Support engagement in a large/medium organization. Experience in managing client relationship and providing governance for multiple AMS accounts. Experience with 10x5 and as required support on weekends, working with multi-cultural support teams spread across different geographies. Must have worked as an SAP Functional or Technical Consultant having hands on experience in Maintenance and Support Should have experience handling stake holders like business users, IT management and Vendor partner. Well versed with execution of Support operati...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and servi...

Job description - Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs Handle L1 support activities like: Ticket Logging First-Level troubleshooting based on SOPs Assign tickets to correct team Qs Manage ticket escalations through SysAid platform and user communication Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure. Ensure adherence to SLA (Service Level Agreements) and ITIL best practices.

As a Service Operator I at Verisk, you are expected to be receptive to Continuous Improvement initiatives and contribute your own ideas for improving the Service. You should be able to identify tickets that have not led to customer success and raise them in team meetings or escalate them when necessary. **Responsibilities:** - Understand our Service Operations processes - Identify that a ticket is a request for a particular process - Carry out the process accurately and deal with most process deviations - Define, create, and implement new Service Requests - Communicate with wider team members about new Service Operations Processes and help to document and standardize them - Analyze and docum...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

As a Service Desk Engineer at Coforge, your role involves providing hands-on support using ServiceNow or similar ticketing tools. You will be responsible for managing incidents and service requests, ensuring timely resolution within defined SLA timelines. Your key responsibilities include: - Utilizing ServiceNow or similar ticketing tools effectively. - Demonstrating expertise in Google Workspace products such as Gmail, Google Drive, Google Hangout, Google Workspace Admin Console, Tivoli Identity Manager, Active Directory, Shared Mailboxes, and Distribution Lists. - Exhibiting excellent written and verbal communication skills. - Composing and responding to professional emails efficiently. - ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

As an experienced Production Application Support professional, your role at Zafin involves providing technical support for a SaaS product and pricing platform used by top banks worldwide. Your responsibilities include: - Understanding the product functions and features to provide effective support - Supporting client integration testing such as SIT and UAT - Testing and replicating production and non-production application issues, analyzing logs to identify root causes - Experience in deployment using technologies like Jboss/Wildfly/Websphere/Weblogic, etc. (experience with deployment in Azure is a plus) - Proficiency in basic database queries for oracle, postgresql, MySQL - Strong verbal an...

As an Associate, Service Operations People and Culture (P&C) at Aristocrat, your primary responsibility is to respond to inquiries from employees, execute P&C transactions, and conduct data reporting using Workday and other HR systems. Your role demands great attention to detail, a customer service orientation, and the ability to exercise discretion and prioritize service requests effectively. - Provide excellent customer service by addressing HR-related inquiries from employees, P&C Business Partners, and managers through various communication channels such as email, instant message, chat, and phone. - Resolve inquiries accurately and in a timely manner by accessing knowledge guides and inf...

You will be responsible for installing, inspecting, and maintaining electrical systems, wiring, equipment, and fixtures. Additionally, you will diagnose electrical problems using diagrams or blueprints, ensuring compliance with electrical codes, safety standards, and regulations. Your role will involve performing routine maintenance, emergency repairs, and testing electrical systems using tools such as voltmeters and ohmmeters. You will also be required to prepare and maintain records of work performed and materials used, as well as coordinate with contractors and other maintenance staff as necessary. Responding to breakdowns and service requests in a timely manner will also be part of your ...

Role Overview: As a L1 Cloud Engineer at NTT DATA, you will play a crucial role in ensuring the smooth operations of cloud and infrastructure services, with a specific focus on Azure. Your main responsibilities will involve monitoring, troubleshooting, and maintaining cloud platforms to ensure uninterrupted operations. Key Responsibilities: - Monitor cloud and infrastructure services to guarantee seamless operations - Manage support tickets during assigned shifts for timely issue resolution - Respond to alerts and incidents, escalating to higher-level support when necessary - Update KB articles and SOPs for knowledge sharing and continuous improvement - Acknowledge and analyze client emails ...

As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. **Roles & Responsibilities:** - Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. - Assist in defining requirements and designing applications to meet business process and application requirements related to ServiceN...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

Technical Responsibilities: ? Monitor, troubleshoot, and resolve technical issues in SAP S/4HANA Cloud Public Edition. ? Configure and optimize system settings for performance and stability. ? Manage integrations between SAP S/4HANA Cloud, SAP BTP, and third-party applications. ? Handle incident management and service requests in alignment with SLAs. ? Utilize SAP Cloud ALM for monitoring, diagnostics, and automation. ? Support system upgrades, patch management, and security compliance. ? Optimize Fiori apps, key user tools, and API-based integrations. ? Ensure adherence to SAP best practices and cloud security standards. Technical Expertise: ? Strong knowledge of SAP S/4HANA Cloud Public Ed...

As a Single Point of Contact (SPOC) for IT services under the defined scope, your primary responsibilities will include: - Logging IT related tickets such as incidents, service requests, and events from users through various channels like phone, email, or directly in the ticketing tool. - Acknowledging the tickets and allocating them to the appropriate category for further action. - Classifying the tickets based on severity and impact to ensure timely resolution. - Communicating relevant information about incidents and their progress to the stakeholders as necessary. - Allocating the tickets to the respective support groups and monitoring them until closure. - Recording, tracking, and updati...

You are looking for a Quality Analyst with experience in the Insurance background. The ideal candidate should possess the following skillsets: - Quality Analyst - Performing ATA Reports - Preparing Dashboards - Voice+Chat Audits - Change Request - Problem Tickets - Service Requests The job location for this position is Noida. It is important to note that the candidate should be flexible to work night shifts and from the office. Experience and Salary ranges are as follows: - 3.6 Years to 8 Years (Quality Analyst): 5.50LPA - 7.50LPA + Variables - 10 Years to 16 Years (Quality Analyst Lead): 11LPA - 17LPA fixed + Variables Qualifications required for this position include any graduate and postg...