27 Service Requests Jobs

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

Technical Responsibilities: ? Monitor, troubleshoot, and resolve technical issues in SAP S/4HANA Cloud Public Edition. ? Configure and optimize system settings for performance and stability. ? Manage integrations between SAP S/4HANA Cloud, SAP BTP, and third-party applications. ? Handle incident management and service requests in alignment with SLAs. ? Utilize SAP Cloud ALM for monitoring, diagnostics, and automation. ? Support system upgrades, patch management, and security compliance. ? Optimize Fiori apps, key user tools, and API-based integrations. ? Ensure adherence to SAP best practices and cloud security standards. Technical Expertise: ? Strong knowledge of SAP S/4HANA Cloud Public Ed...

As a Single Point of Contact (SPOC) for IT services under the defined scope, your primary responsibilities will include: - Logging IT related tickets such as incidents, service requests, and events from users through various channels like phone, email, or directly in the ticketing tool. - Acknowledging the tickets and allocating them to the appropriate category for further action. - Classifying the tickets based on severity and impact to ensure timely resolution. - Communicating relevant information about incidents and their progress to the stakeholders as necessary. - Allocating the tickets to the respective support groups and monitoring them until closure. - Recording, tracking, and updati...

You are looking for a Quality Analyst with experience in the Insurance background. The ideal candidate should possess the following skillsets: - Quality Analyst - Performing ATA Reports - Preparing Dashboards - Voice+Chat Audits - Change Request - Problem Tickets - Service Requests The job location for this position is Noida. It is important to note that the candidate should be flexible to work night shifts and from the office. Experience and Salary ranges are as follows: - 3.6 Years to 8 Years (Quality Analyst): 5.50LPA - 7.50LPA + Variables - 10 Years to 16 Years (Quality Analyst Lead): 11LPA - 17LPA fixed + Variables Qualifications required for this position include any graduate and postg...

As an IT Support Specialist, you will be responsible for understanding the ticket process and SLAs related to incidents and service requests, as well as striving for First Call Resolution (FCR). You will troubleshoot desktops, laptops, printers, scanners, servers, and network issues in collaboration with the core team and principle vendors. Your role will involve providing technical support for Windows Server, Active Directory, DHCP, and Networking. Additionally, you will be tasked with assembling computers, maintaining company peripherals such as printers and scanners, and creating user profiles for customizing desktop settings. Ensuring the functionality of desktop systems across departmen...

Provide day-to-day IT support for desktops, laptops, IP phones. Implement and administer servers with expertise in Active Directory (AD), DHCP, and DNS. Perform basic administration of LAN infrastructure, including switches, routers, and firewalls. Required Candidate profile Attend to IT incidents service requests, analyze root causes, implement permanent solutions. Manage resolve 1st and 2nd level IT issues within SLA timelines. Work on capacity management, Perks and benefits Perks and Benefits

You will be responsible for serving as a TPRM - Process Unity Specialist at Deutsche Bank's location in Pune, India. Your primary role will involve being an expert in the Process Unity application, focusing on its design and development and ensuring seamless integration with various applications to meet the TPRM business requirements. In this role, you will need to have a strong understanding of the TPRM process, starting from sourcing and screening to the exit plan. As a Process Unity Application functional expert, you will be required to collaborate on the design and development within Process Unity, including integration with different supporting applications. Additionally, your SQL and C...

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

As the Backup Management Specialist, you will be responsible for managing and monitoring daily backup operations to ensure data integrity and availability. Your duties will include performing regular system backups and recovery procedures, ensuring the successful backup of all required file systems and data. You will also be required to test backup strategies, oversee disaster recovery exercises, and maintain and update disaster recovery plans and procedures. In case of any backup and recovery issues, you will be expected to resolve them in a timely manner. Additionally, you will be responsible for creating and providing reports for backup and storage environments, as well as maintaining and...

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate sol...

As part of the team at Stryker, you will be joining an award-winning organization that has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities tailored to each location. If you know someone at Stryker, make sure to have them refer you before applying for a position. Our employee referral program encourages connections within the organization. We are looking for individuals who excel in analytical problem-solving, strategic thinking, and collab...

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams t...

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engageme...

Please find the job description given below: At least 5+ years of project management experience on service delivery management Strong knowledge on support process Incident Management, Problem management, change management, Service requests and SLAs Good in communications and stakeholder management. Should have a development background and have a solid understanding on SDLC process

Job Summary: Alike Thoughts Info Systems is seeking a skilled and experienced Network Engineer for a Contract-to-Hire (C2H) role. This position is critical for managing, deploying, and troubleshooting our network infrastructure, with a mandatory focus on Silver Peak SD-WAN solutions. You'll be responsible for maintaining network stability, implementing changes, and collaborating with various teams to ensure seamless network operations. Key Responsibilities: Deploy and configure Silver Peak SD-WAN routers (EdgeConnect appliances) , Cisco Switches, and Wireless Access Points. Utilize strong hands-on experience in configuring and troubleshooting networking protocols including BGP, OSPF, EIGRP, ...

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues

The developer will be responsible for configuring and customizing ServiceNow HR Service Delivery (HRSD) modules to streamline HR case management processes and enhance employee experience as well as ITSM modules (Incident, Service Requests Required Candidate profile Participate in Agile development sprints and daily stand-ups. Ensure compliance with best practices and governance policies. Provide root cause analysis on issues