9 Service Requests Jobs

You will be responsible for serving as a TPRM - Process Unity Specialist at Deutsche Bank's location in Pune, India. Your primary role will involve being an expert in the Process Unity application, focusing on its design and development and ensuring seamless integration with various applications to meet the TPRM business requirements. In this role, you will need to have a strong understanding of the TPRM process, starting from sourcing and screening to the exit plan. As a Process Unity Application functional expert, you will be required to collaborate on the design and development within Process Unity, including integration with different supporting applications. Additionally, your SQL and Configuration expertise will be essential for writing queries related to changes in the TPRM application. Your responsibilities will also include supporting Operational Readiness Records to maintain regulatory compliance and audit requirements, as well as overseeing the assessments and control function for third-party risk management processes. You will be expected to manage Change Management processes effectively, ensuring proper planning, testing, and implementation of changes to enhance team efficiency. Furthermore, you will play a crucial role in developing and maintaining comprehensive documentation related to Change Management, Incident Management, Audit Requirements, Process Frameworks, RCA, etc. Clear documentation will be key in reducing ambiguity and facilitating seamless transitions. Additionally, you will handle system administrator tasks, work on Service Requests, and Jira changes. Your role will also involve utilizing incident data to identify root causes and patterns, thereby driving continuous improvement in process and application stability. You will be responsible for integrating different applications, maintaining architecture layouts, and managing stakeholder relationships effectively by acting as a liaison between core IT integration and business units to meet expected requirements. To excel in this role, you should possess a total of 6-9 years of overall experience, with a minimum of 3 years of experience in Process Unity Development. Deutsche Bank will provide training and development opportunities to support your career growth, along with coaching and guidance from experts within your team. The organization fosters a culture of continuous learning to facilitate your progression and offers a range of flexible benefits that you can personalize to align with your needs. Deutsche Bank values a positive, fair, and inclusive work environment and welcomes applications from all individuals. As part of the Deutsche Bank Group, you will be encouraged to excel collaboratively and responsibly, while also embracing a culture of continuous improvement and teamwork. For further information about Deutsche Bank and its teams, please visit the company website at https://www.db.com/company/company.htm.,

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to work in different shifts, including 24x7 operations if needed. The Service Delivery Manager (SDM) is responsible for ensuring seamless IT support services for end users, managing service delivery teams, and ensuring compliance with SLAs. The SDM will work closely with stakeholders to drive efficiency, improve service quality, Experience in IT Governance and enhance the overall user experience. Key Responsibilities: Service Delivery & Operations Management: Oversee end-to-end EUS service delivery, including incident management, service requests, and problem resolution. Ensure adherence to ITIL best practices and maintain SLA compliance. Monitor key performance indicators (KPIs) and service metrics to drive continuous improvement. Stakeholder & Customer Management: Act as the primary point of contact for customer escalations and service issues. Conduct regular service review meetings with clients and internal teams. Drive customer satisfaction by addressing concerns and improving service delivery. Team Leadership & Performance Management: Lead and mentor the EUS team, including engineers, support staff, and technicians. Define roles and responsibilities, ensuring optimal resource utilization. Conduct training and upskilling sessions to enhance technical and soft skills. Incident & Problem Management: Ensure timely resolution of critical incidents and minimize business impact. Perform root cause analysis (RCA) for recurring issues and implement corrective actions. Drive proactive measures to prevent service disruptions. Process Improvement & Automation: Identify areas for process optimization and automation. Implement self-service tools and knowledge management initiatives. Collaborate with IT teams to enhance the digital workplace experience. Compliance & Reporting: Ensure compliance with IT security and regulatory requirements. Generate monthly service reports, including SLA performance and improvement plans. Track budget and cost optimization strategies for EUS operations Interested candidates please share you resumes on [HIDDEN TEXT] or contact 7718891340 Show more Show less

As the Backup Management Specialist, you will be responsible for managing and monitoring daily backup operations to ensure data integrity and availability. Your duties will include performing regular system backups and recovery procedures, ensuring the successful backup of all required file systems and data. You will also be required to test backup strategies, oversee disaster recovery exercises, and maintain and update disaster recovery plans and procedures. In case of any backup and recovery issues, you will be expected to resolve them in a timely manner. Additionally, you will be responsible for creating and providing reports for backup and storage environments, as well as maintaining and updating documentation for backup environments. In the System Monitoring and Maintenance aspect of the role, you will monitor backup jobs, troubleshoot any issues, and ensure that all systems are fully recoverable. You will also perform problem management and incident correlation on recurring issues, ensuring compliance with organizational and regulatory security standards. Regular audits of backup systems and processes will be conducted under your supervision. Collaboration and Support are key components of this role, where you will coordinate with IT teams to ensure compatibility between systems and backups. You will provide support for security incidents and service requests related to backup management and act as an escalation point for all backup issues. It will also be essential for you to stay updated with the latest backup and recovery technologies and trends. This is a Full-time position with benefits including health insurance, paid sick time, and Provident Fund. The schedule is a Day shift with additional perks such as performance bonus and yearly bonus. If you are looking for a challenging opportunity to manage backup operations, ensure data integrity, and stay updated with the latest technologies in the field, this role could be a perfect fit for you.,

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate solutions clearly and confidently to end users. This role demands excellent customer service skills, troubleshooting abilities, and a proactive approach to incident supervision from initiation to resolution. You will also be responsible for identifying and escalating recurring issues or service risks, sharing knowledge with team members, and demonstrating a customer-centric support approach. To excel in this role, you should have 4-6 years of experience in managing ITSM and IT Operations portfolios, with a strong background in Incident Management, Problem Management, and Service Catalog/Service Requests within the ITIL Framework. Your expertise should extend to creating, documenting, and disseminating IT processes, conducting root cause analysis, and fostering strong relationships with both business and IT stakeholders. Additionally, possessing ITIL Certifications would be advantageous. In terms of technical skills, you should be well-versed in Meta Services Exposure, API Usage and monitoring, AI/ML applications, Large Language Models (LLM), ChatGPT, ChatBot technologies, and GCP/Cloud platforms. Experience with mandatory Meta Services exposure, API Knowledge, AI/ML applications, LLM, ChatGPT, ChatBot technologies, and exposure to GCP Cloud is essential for this role. Overall, this position requires a proactive, customer-focused mindset, strong technical acumen, and the ability to collaborate effectively with internal and external teams to deliver exceptional service experiences and drive continuous improvement in IT service management.,

As part of the team at Stryker, you will be joining an award-winning organization that has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities tailored to each location. If you know someone at Stryker, make sure to have them refer you before applying for a position. Our employee referral program encourages connections within the organization. We are looking for individuals who excel in analytical problem-solving, strategic thinking, and collaboration. Ideal team members are capable of identifying root causes, proposing effective solutions, and implementing upgrades to prevent future issues. They should be skilled in data analysis for planning, forecasting, and budgeting, as well as in building relationships across functions to drive continuous improvement. In this role, you will be responsible for developing and maintaining catalog forms, workflows, automations, and integrations within ServiceNow. This includes implementing various configurations, designing automations, and following best practices for development and compliance with ITIL standards. You will also participate in requirements gathering, provide expertise in service catalog design, and conduct testing practices. To qualify for this position, you should have a Bachelor's degree or equivalent work experience, along with at least 4 years of ServiceNow development experience. A strong understanding of the ServiceNow platform is required, including ITSM, Service Requests, Change Requests, Record Producers, Order Guides, Reporting, Workflow, and flow designer. Proficiency in JavaScript, Glidescript, REST, XML, and troubleshooting technical issues is essential. Excellent communication, collaboration skills, and familiarity with the ITIL framework are also necessary. Experience with SOX enforced policies/procedures, working in regulated environments, and supporting different time zones are advantageous. ServiceNow certifications and experience with Microsoft Power Automate are preferred. Additionally, knowledge of ServiceNow architecture and design is beneficial. Join Stryker, a global medical technology company dedicated to improving healthcare outcomes through innovative products and services in Medical and Surgical, Neurotechnology, Orthopedics, and Spine. Together with our customers, we impact over 100 million patients annually. Explore more about Stryker at stryker.com.,

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams to analyze business requirements and design solutions for ServiceNow IT Service Management. - Assist in defining requirements and designing applications related to ServiceNow IT Service Management. - Develop and maintain technical documentation for application design and implementation. - Provide technical guidance and support to development teams. Professional & Technical Skills: - Must have strong experience in ServiceNow IT Service Management. - Good to have experience in ServiceNow Tools Administration. - Proficiency in designing and implementing ServiceNow ITSM solutions. - Strong understanding of ITIL processes and best practices. - Experience in developing technical documentation for application design and implementation. Additional Information: - Minimum of 5 years of experience in ServiceNow IT Service Management is required. - Ideal candidates will have a solid educational background in computer science or a related field. - This position is based at our Bengaluru office. Required Skills: - Asset Management - CMDB - Service requests - HTML - Angular JS - ITSM modules including Incident, Problem, Change, CMDB, Asset, Notify Our Hiring Process: - Screening (HR Round) - Technical Round 1 - Technical Round 2 - Final HR Round Please note that the position has already been filled. Thank you for your interest in Management roles.,

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engagement processes, retention rates across all cohorts, achieving an NPS of 85, ensuring 100% banking within 24 hours, maintaining surrender requests below 1%, accuracy of POS requests and customer service, timely upload of POS and claims documents, achieving an audit rating of 2, persistency, driving new business through P2A, and conducting quarterly reviews of team members. The ideal candidate for this position should hold a graduate or post-graduate degree in any discipline and possess at least 10 years of experience in front-end customer services. Knowledge of service quality standards is essential, along with prior experience in team management, specifically leading a team of more than 8 employees. In addition to your qualifications and experience, you must exhibit a strong customer-centric approach, excellent communication skills, effective coordination abilities, and proficient data management skills, particularly in Excel. If you are passionate about customer engagement, possess the required qualifications and skills, and have a proven track record in managing front-end customer services, we welcome you to apply for this managerial position in Kolkata. Join our team and play a pivotal role in enhancing customer satisfaction and driving business growth.,

Please find the job description given below: At least 5+ years of project management experience on service delivery management Strong knowledge on support process Incident Management, Problem management, change management, Service requests and SLAs Good in communications and stakeholder management. Should have a development background and have a solid understanding on SDLC process

Job Summary: Alike Thoughts Info Systems is seeking a skilled and experienced Network Engineer for a Contract-to-Hire (C2H) role. This position is critical for managing, deploying, and troubleshooting our network infrastructure, with a mandatory focus on Silver Peak SD-WAN solutions. You'll be responsible for maintaining network stability, implementing changes, and collaborating with various teams to ensure seamless network operations. Key Responsibilities: Deploy and configure Silver Peak SD-WAN routers (EdgeConnect appliances) , Cisco Switches, and Wireless Access Points. Utilize strong hands-on experience in configuring and troubleshooting networking protocols including BGP, OSPF, EIGRP, STP, PVST+, IPsec site-to-site VPN, VoIP, HSRP, GLBP, and NAT/PAT . Set up and troubleshoot VPN tunnels to ensure secure connectivity. Coordinate effectively with vendors for both existing support and new implementations. Efficiently handle Service Restoration, Service Requests, and Change Requests according to defined processes. Perform commissioning and de-commissioning of network components as required. Adhere strictly to Change Control submission and approval processes for all network modifications. Plan, schedule, and implement network device software/hardware upgrades and migrations in a timely manner, minimizing impact on users. Apply a high degree of analytical ability and creativity to resolve complex network problems. Create and update network drawings using Microsoft Visio . Develop and maintain comprehensive network documentation. Demonstrate willingness and availability to work during evening and weekend hours for scheduled network infrastructure changes.