39 Service Requests Jobs

Job Description - Duties And Responsibilities 12+ years strong experience working as a Service Delivery Manager for Global SAP Application Maintenance and Support engagement in a large/medium organization. Experience in managing client relationship and providing governance for multiple AMS accounts. Experience with 10x5 and as required support on weekends, working with multi-cultural support teams spread across different geographies. Must have worked as an SAP Functional or Technical Consultant having hands on experience in Maintenance and Support Should have experience handling stake holders like business users, IT management and Vendor partner. Well versed with execution of Support operati...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and consistently strive to maintain high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and servi...

Job description - Act as the first point of contact for end-users requiring assistance via SysAid ticketing systems and Emails Provide support in English, ensuring timely and effective resolution of incidents and service requests as per provided SoPs Handle L1 support activities like: Ticket Logging First-Level troubleshooting based on SOPs Assign tickets to correct team Qs Manage ticket escalations through SysAid platform and user communication Escalate unresolved incidents to appropriate support teams while maintaining ownership until closure. Ensure adherence to SLA (Service Level Agreements) and ITIL best practices.

As a Service Operator I at Verisk, you are expected to be receptive to Continuous Improvement initiatives and contribute your own ideas for improving the Service. You should be able to identify tickets that have not led to customer success and raise them in team meetings or escalate them when necessary. **Responsibilities:** - Understand our Service Operations processes - Identify that a ticket is a request for a particular process - Carry out the process accurately and deal with most process deviations - Define, create, and implement new Service Requests - Communicate with wider team members about new Service Operations Processes and help to document and standardize them - Analyze and docum...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

As a Service Desk Engineer at Coforge, your role involves providing hands-on support using ServiceNow or similar ticketing tools. You will be responsible for managing incidents and service requests, ensuring timely resolution within defined SLA timelines. Your key responsibilities include: - Utilizing ServiceNow or similar ticketing tools effectively. - Demonstrating expertise in Google Workspace products such as Gmail, Google Drive, Google Hangout, Google Workspace Admin Console, Tivoli Identity Manager, Active Directory, Shared Mailboxes, and Distribution Lists. - Exhibiting excellent written and verbal communication skills. - Composing and responding to professional emails efficiently. - ...

SDG is a global cybersecurity, identity governance, risk consulting and advisory company that advises and partners with clients to address their complex security, compliance and technology needs and delivers on strategy, transformation, and long-term management of their cybersecurity and IAM programs. We help some of the largest brands in the world realize their business vision through a mix of strategic advice, expert systems integration, relevant technology recommendations and smart managed services. Our value proposition to our customers is that we bring thought leadership to the table in each of our domains, a passion for customer success, and an eye to risk management in everything we d...

As an experienced Production Application Support professional, your role at Zafin involves providing technical support for a SaaS product and pricing platform used by top banks worldwide. Your responsibilities include: - Understanding the product functions and features to provide effective support - Supporting client integration testing such as SIT and UAT - Testing and replicating production and non-production application issues, analyzing logs to identify root causes - Experience in deployment using technologies like Jboss/Wildfly/Websphere/Weblogic, etc. (experience with deployment in Azure is a plus) - Proficiency in basic database queries for oracle, postgresql, MySQL - Strong verbal an...

As an Associate, Service Operations People and Culture (P&C) at Aristocrat, your primary responsibility is to respond to inquiries from employees, execute P&C transactions, and conduct data reporting using Workday and other HR systems. Your role demands great attention to detail, a customer service orientation, and the ability to exercise discretion and prioritize service requests effectively. - Provide excellent customer service by addressing HR-related inquiries from employees, P&C Business Partners, and managers through various communication channels such as email, instant message, chat, and phone. - Resolve inquiries accurately and in a timely manner by accessing knowledge guides and inf...

You will be responsible for installing, inspecting, and maintaining electrical systems, wiring, equipment, and fixtures. Additionally, you will diagnose electrical problems using diagrams or blueprints, ensuring compliance with electrical codes, safety standards, and regulations. Your role will involve performing routine maintenance, emergency repairs, and testing electrical systems using tools such as voltmeters and ohmmeters. You will also be required to prepare and maintain records of work performed and materials used, as well as coordinate with contractors and other maintenance staff as necessary. Responding to breakdowns and service requests in a timely manner will also be part of your ...

Role Overview: As a L1 Cloud Engineer at NTT DATA, you will play a crucial role in ensuring the smooth operations of cloud and infrastructure services, with a specific focus on Azure. Your main responsibilities will involve monitoring, troubleshooting, and maintaining cloud platforms to ensure uninterrupted operations. Key Responsibilities: - Monitor cloud and infrastructure services to guarantee seamless operations - Manage support tickets during assigned shifts for timely issue resolution - Respond to alerts and incidents, escalating to higher-level support when necessary - Update KB articles and SOPs for knowledge sharing and continuous improvement - Acknowledge and analyze client emails ...

As an Application Designer for Cloud Migration & Implementation, you will be responsible for assisting in defining requirements and designing applications to meet business process and application requirements related to ServiceNow IT Service Management. Your typical day will involve collaborating with cross-functional teams, analyzing business requirements, and designing solutions to meet those requirements. **Roles & Responsibilities:** - Collaborate with cross-functional teams to analyze business requirements and design solutions to meet those requirements. - Assist in defining requirements and designing applications to meet business process and application requirements related to ServiceN...

As a Mid-Level Service Desk Engineer at Jio in Guwahati, your role will involve being the primary point of contact for users facing IT issues, providing 24/7 support. You will diagnose and resolve technical problems, deliver prompt customer assistance, and ensure adherence to service quality standards. Utilizing various tools to manage tickets, document resolutions, and maintaining high user satisfaction will be key responsibilities. **Key Responsibilities:** - Receive, log, categorize, and manage technical requests from users via telephone, email, or a helpdesk system. - Monitor alerts related to performance, health, and security of computing systems, networks, and services for efficient an...

Technical Responsibilities: ? Monitor, troubleshoot, and resolve technical issues in SAP S/4HANA Cloud Public Edition. ? Configure and optimize system settings for performance and stability. ? Manage integrations between SAP S/4HANA Cloud, SAP BTP, and third-party applications. ? Handle incident management and service requests in alignment with SLAs. ? Utilize SAP Cloud ALM for monitoring, diagnostics, and automation. ? Support system upgrades, patch management, and security compliance. ? Optimize Fiori apps, key user tools, and API-based integrations. ? Ensure adherence to SAP best practices and cloud security standards. Technical Expertise: ? Strong knowledge of SAP S/4HANA Cloud Public Ed...

As a Single Point of Contact (SPOC) for IT services under the defined scope, your primary responsibilities will include: - Logging IT related tickets such as incidents, service requests, and events from users through various channels like phone, email, or directly in the ticketing tool. - Acknowledging the tickets and allocating them to the appropriate category for further action. - Classifying the tickets based on severity and impact to ensure timely resolution. - Communicating relevant information about incidents and their progress to the stakeholders as necessary. - Allocating the tickets to the respective support groups and monitoring them until closure. - Recording, tracking, and updati...

You are looking for a Quality Analyst with experience in the Insurance background. The ideal candidate should possess the following skillsets: - Quality Analyst - Performing ATA Reports - Preparing Dashboards - Voice+Chat Audits - Change Request - Problem Tickets - Service Requests The job location for this position is Noida. It is important to note that the candidate should be flexible to work night shifts and from the office. Experience and Salary ranges are as follows: - 3.6 Years to 8 Years (Quality Analyst): 5.50LPA - 7.50LPA + Variables - 10 Years to 16 Years (Quality Analyst Lead): 11LPA - 17LPA fixed + Variables Qualifications required for this position include any graduate and postg...

As an IT Support Specialist, you will be responsible for understanding the ticket process and SLAs related to incidents and service requests, as well as striving for First Call Resolution (FCR). You will troubleshoot desktops, laptops, printers, scanners, servers, and network issues in collaboration with the core team and principle vendors. Your role will involve providing technical support for Windows Server, Active Directory, DHCP, and Networking. Additionally, you will be tasked with assembling computers, maintaining company peripherals such as printers and scanners, and creating user profiles for customizing desktop settings. Ensuring the functionality of desktop systems across departmen...

Provide day-to-day IT support for desktops, laptops, IP phones. Implement and administer servers with expertise in Active Directory (AD), DHCP, and DNS. Perform basic administration of LAN infrastructure, including switches, routers, and firewalls. Required Candidate profile Attend to IT incidents service requests, analyze root causes, implement permanent solutions. Manage resolve 1st and 2nd level IT issues within SLA timelines. Work on capacity management, Perks and benefits Perks and Benefits

You will be responsible for serving as a TPRM - Process Unity Specialist at Deutsche Bank's location in Pune, India. Your primary role will involve being an expert in the Process Unity application, focusing on its design and development and ensuring seamless integration with various applications to meet the TPRM business requirements. In this role, you will need to have a strong understanding of the TPRM process, starting from sourcing and screening to the exit plan. As a Process Unity Application functional expert, you will be required to collaborate on the design and development within Process Unity, including integration with different supporting applications. Additionally, your SQL and C...

Location - Prabhadevi, Mumbai Job Description 8+ years of experience in IT service delivery, with at least 3 years in an SDM role . Strong knowledge of ITIL framework and service management best practices. Hands-on experience in managing EUS operations, including desktop support, remote support, and service desk functions. Excellent stakeholder management, communication, and leadership skills. Experience working in an IT-managed services or outsourcing environment. Ability to handle high-pressure situations and manage escalations effectively. Strong analytical and problem-solving skills with a focus on continuous improvement. Travel may be required based on business needs. Flexibility to wor...

As the Backup Management Specialist, you will be responsible for managing and monitoring daily backup operations to ensure data integrity and availability. Your duties will include performing regular system backups and recovery procedures, ensuring the successful backup of all required file systems and data. You will also be required to test backup strategies, oversee disaster recovery exercises, and maintain and update disaster recovery plans and procedures. In case of any backup and recovery issues, you will be expected to resolve them in a timely manner. Additionally, you will be responsible for creating and providing reports for backup and storage environments, as well as maintaining and...

An IT Service Management Specialist plays a crucial role in managing IT tickets, service operations, and queue management on a day-to-day basis. In this position, you will collaborate with Vendor partners to oversee open tickets, ensure proper closure of tickets with business response, and serve as the first level of escalation for issues beyond the Vendor partners" scope. Your responsibilities will also include escalating issues for resolution, being available 24/7 for escalations, and striving for first-time resolution within SLA. As the primary point of contact with customers, you will maintain ownership of faults, provide timely updates, prioritize issues effectively, and communicate sol...

As part of the team at Stryker, you will be joining an award-winning organization that has been recognized as one of the World's Best Workplaces and a Best Workplace for Diversity by Fortune Magazine. Our total rewards package includes bonuses, healthcare, insurance benefits, retirement programs, wellness programs, service and performance awards, and various social and recreational activities tailored to each location. If you know someone at Stryker, make sure to have them refer you before applying for a position. Our employee referral program encourages connections within the organization. We are looking for individuals who excel in analytical problem-solving, strategic thinking, and collab...

As a Full-time Application Designer for Cloud Migration & Implementation at our Chennai office, you will have the opportunity to work on ServiceNow IT Service Management. With 6 to 8 years of relevant experience, you will be responsible for collaborating with cross-functional teams, analyzing business requirements, and designing applications to meet those requirements. Your role will involve assisting in defining requirements and developing technical documentation related to application design and implementation. Additionally, you will provide technical guidance and support to development teams during the implementation phase. Key Responsibilities: - Collaborate with cross-functional teams t...

As the Manager of Customer Engagement, you will be responsible for overseeing various key functions within the Customer Engagement department. Your primary responsibilities will include managing office administration assets, contracting with agents, processing new business, banking initial and renewal premiums, retaining surrender requests, executing service requests post-policy issuance, handling customer queries and complaints, maintaining high Net Promoter Scores (NPS), processing life claims, managing compliance issues, and ensuring audit ratings meet expectations. To measure your success in this role, you will be evaluated based on various criteria such as adherence to customer engageme...