Manager - Digital Assets Build

JOB PROFILE

• Position - Manager -Digital Assets Build
• Location - Noida
• Department - Digital Assets - Customer Services
• Reporting Mgr. Designation - Assistance Vice President
• Offered Grade - M6
  

About Niva Bupa Health Insurance Company

Niva Bupa Health Insurance Company Limited (formerly known as Max Bupa Health Insurance Company Limited) is a joint venture between Fettle Tone LLP (an affiliate of True North Fund VI LLP), a leading Indian private equity firm, and the Bupa Group, a leading international healthcare company with a legacy of providing specialized healthcare services for over 70 years.

Niva Bupa’s growth story has been phenomenal. We are one of the fastest growing Stand Alone Health Insurers in the country with a current employee strength of 7000+ with growth rate of 154% since FY 20 and growing. We are a fully integrated health insurance provider with in-house claims processing; under-writing and servicing. Our goal is to achieve more than 10000 Cr GWP By 2027 & thus requires goal oriented individuals to be a part of this exciting growth journey to achieve it.

Niva Bupa is certified Great Place to Work for the 3rd year running and aims become one of the best workplaces in the BFSI industry.

Niva Bupa is an Equal Opportunity Employer committed to achieving diversity within its workforce, and encourages all qualified applicants to apply, irrespective of gender, age, sexual orientation, disability, culture, religious and ethnic background. At Niva Bupa 12% of our team handling roles are led by women. We welcome specially-abled professionals to join our team.

ESG: Supporting action to protect, restore and regenerate local environments for the benefit of our customers our people, our communities and wider society

For more Details visit our website- www.nivabupa.com

Primary Role Description: -

MIS & Reporting

• Design and develop comprehensive MIS reports related to digital channel usage, customer behavior, calling patterns, IVR interactions, and more.
• Analyze data trends and patterns to identify customer pain points and opportunities for improvement.
• Create clear and visually compelling dashboards and reports to communicate insights to stakeholders on a daily, weekly, and monthly basis.
• Utilize data management tools like Excel, Power BI, or SAS to identify deviations and variations in data sets
  

Project Management

• Drive projects related to digital product requirements and changes, specifically focusing on IVR systems.
• Conduct in-depth reviews of IVR flows to identify areas for improvement and enhance self-service capabilities.
• Develop Business Requirements Documents (BRDs) and customer journey maps, then clearly communicate these to developers and IT teams.
• Manage project timelines and track progress, keeping stakeholders informed of project status.
• Analyze customer queries and complaints to identify product improvement opportunities.
• Leverage data analysis to pinpoint customer pain points and suggest actionable solutions.
  

Qualifications

• Bachelor's degree in Business Administration, Information Technology, or a related field (preferred).
• Minimum of [3] years of experience in MIS reporting and data analysis.
• Proven experience with data management tools like Excel, Power BI, or SAS.
• Strong Project management, analytical and problem-solving skills.
• Excellent communication and presentation skills.
• Experience with project management methodologies (e.g., Agile).
• Experience with IVR systems (a plus).
  

Key Roles & Responsibilities

• Excellent communication and presentation skills.
• Education qualification should be a Graduate.
• Understanding of customer service processes, Like CRM & Excel.
  

Key Requirements – Education & Certificates

Key Requirements - Experience & Skills