Posted:16 hours ago|
Platform:
Work from Office
Full Time
Lead the Desktop Support team in providing Level 1 and Level 2 support to end-users across multiple office locations. Manage the installation, configuration, and maintenance of desktops, laptops, printers, and other IT peripherals. Ensure timely resolution of hardware, software, and network issues, maintaining high levels of end-user satisfaction. Oversee IT Asset Management (ITAM) procurement, tracking, tagging, maintenance, and disposal of IT equipment. Administer and support operating systems (Windows, Mac OS), antivirus, software deployments, and patches. Monitor and manage service ticketing systems (e.g., Jira, ServiceNow) to ensure SLAs are met. Plan and coordinate desktop rollouts, upgrades, migrations, and routine preventive maintenance. Collaborate with the Network and Server Admin teams to ensure seamless IT operations and escalations. Develop documentation for IT support policies, FAQs, and user manuals. Train and mentor support staff to ensure skill development and service consistency. Maintain endpoint compliance with cybersecurity and company policies
Belhem Hospitality Pvt Ltd
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