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Unitedlex
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Principal Engineer

Principal Engineer

Unitedlex

4 - 6 years

6 - 8 Lacs

gurugram

Posted:22 hours ago| Platform:

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Skills Required

vmware rca change management analytical configuration management problem management incident management windows troubleshooting technical support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Should be comfortable with Incident management, Change Management, Service request management and problem management.
Advanced troubleshooting, analysis, and creative thinking skills to prepare the RCA document. Advanced understanding of client server technology Advanced skills and knowledge in Windows server operating systems. Experience with Patching solutions like Desktop Central Experience with other enterprise level technologies such as multi-factor authentication, Intune, virus protection, file sharing solutions. Understanding of technical support practices such as ticket documentation, SLAs, and escalation processes. Any configuration management tool such as Chef would be a plus Backup solution knowledge like VEEAM would be a plus VDI, VMWare experience would be an advantage Quick learner, self-starter, the ability to work independently and as part of a team. Able to work within time constraints and follow set processes and procedures. Customer focused, a team player, and able to work on multiple tasks with minimal supervision. Industry certifications such as Microsoft Azure, O365 certification, ITIL V3/V4, etc. a plus Advanced level analytical and problem-solving abilities. Should be comfortable with 24*7 support in rotational shift. Excellent verbal and written communication skills.

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Principal Engineer