Home
Jobs
Companies
Resume

Manager - Customer Support

8 years

0 Lacs

India

Posted:4 days ago| Platform: Linkedin logo

Apply

Skills Required

support security compliance automation ai macros scaling saas integration data efficiency planning drive collaboration engineering training analysis zendesk freshdesk solver agile

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Manager at Sprinto Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised) , our growing global team (300+) is redefining what it means to deliver extraordinary support. Your Mission: Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company. What You'll Own: Inspire and manage a high-performing global support team. Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation. Scale processes through smart automation and AI integration. Leverage data-driven insights to streamline operations and efficiency. Ensure round-the-clock support readiness with meticulous planning. Drive collaboration with Product, Engineering, and Success teams. Continuously enhance quality via training, QA, and root-cause analysis. Your Profile: 8+ years in customer support; 2+ years leading teams. Proven track record scaling B2B SaaS support operations. Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation. Strong analytical mindset, exceptional communicator, strategic problem-solver. Thrives in agile, dynamic environments. Ready to redefine what exceptional customer support looks like? Join Sprinto—where innovation meets impact. Show more Show less

More Jobs at Sprinto

Software Engineer Intern - AI

Gurugram, Haryana, India

Experience: Not specified

|

Salary: Not disclosed

Sr Account Manager - Remote

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

Senior Account Executive - SMB, US

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

Senior Content Marketer

Bengaluru, Karnataka, India

Experience: Not specified

|

Salary: Not disclosed

Director, Demand Generation - Remote

Bengaluru, Karnataka, India

8.0 - 8.0 yrs
|

Salary: Not disclosed

Mock Interview

Practice Video Interview with JobPe AI

Start Support Interview Now

My Connections Sprinto

Download Chrome Extension (See your connection in the Sprinto )

chrome image
Download Now
Sprinto

28 Jobs

RecommendedJobs for You

Sprinto logo

Manager - Customer Support

Sprinto

India

Climbax Entertainment logo

Manager - Customer Support

Climbax Entertainment

Gurugram

Asteria Aerospace logo

Manager - Customer Support

Asteria Aerospace

Bengaluru

Climbax Entertainment logo

Manager - Customer Support

Climbax Entertainment

Gurugram

Odex India Solutions logo

Manager - Customer Support

Odex India Solutions

Mumbai, Vikhroli

Climbax Entertainment logo

Manager - Customer Support

Climbax Entertainment

Gurugram

Odex Global logo

Manager - Customer Support

Odex Global

Mumbai, Vikhroli

Sprinto logo

Manager - Customer Support

Sprinto

India