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Sprinto
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Manager - Customer Support

Manager - Customer Support

Sprinto

8 years

0 Lacs

India

Posted:1 month ago| Platform:

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Skills Required

support security compliance automation ai macros scaling saas integration data efficiency planning drive collaboration engineering training analysis zendesk freshdesk solver agile

Work Mode

Remote

Job Type

Full Time

Job Description

Customer Support Manager at Sprinto Sprinto is revolutionising information security compliance—empowering over 2000 customers+ in 75+ countries to scale securely and confidently. With robust backing from top investors Accel, Elevation, and Blume Ventures ($31.8M raised) , our growing global team (300+) is redefining what it means to deliver extraordinary support. Your Mission: Lead a world-class, remote-first customer support team to deliver unmatched experiences. You'll build smart, ISO-ready processes, harness automation and AI (Intercom, bots, macros), and shape the future of customer support at a rapidly scaling SaaS company. What You'll Own: Inspire and manage a high-performing global support team. Elevate customer experiences (CSAT, FCR, SLA) through strategic innovation. Scale processes through smart automation and AI integration. Leverage data-driven insights to streamline operations and efficiency. Ensure round-the-clock support readiness with meticulous planning. Drive collaboration with Product, Engineering, and Success teams. Continuously enhance quality via training, QA, and root-cause analysis. Your Profile: 8+ years in customer support; 2+ years leading teams. Proven track record scaling B2B SaaS support operations. Expert with tools like Intercom, Zendesk, Freshdesk, and AI automation. Strong analytical mindset, exceptional communicator, strategic problem-solver. Thrives in agile, dynamic environments. Ready to redefine what exceptional customer support looks like? Join Sprinto—where innovation meets impact. Show more Show less

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Manager - Customer Support