Posted:4 weeks ago|
Platform:
Work from Office
Full Time
1. Actions for Prevention of Concern generation
- Proactively identifying and feeding regional offices on probable area of concern generation and trends, which can be contained and in turn reduce customer escalations through: WhatsApp Intello Customers with high unscheduled visit to Workshop 2. Sr Management Escalations Reporting - Co-ordinating & keeping track with the RCCMs for the Root cause and Action Taken on the Senior Management Escalations. - Sharing link with the management for Sr management escalations for ready reckoner - Preparing & Sharing Sr Management report with Customer Care Lead 3. Auto Crisis - Red and orange level cases Reporting - Ensuring timely update and resolution of Red level & orange level cases - Sharing link with the management for Sr management escalations for ready reckoner - Preparing & Sharing Auto Crisis report with Customer Care Lead 4. ABND & Thermal Cases - Ensuring timely update and resolution of ABND & Thermal Cases - Sharing link with the management for Sr management escalations for ready reckoner 5. CX Review Deck Update - MD Deck - Consolidate data from various sources and update the CX Review Deck 6. LCRM / VoCX - Review the Open Concerns pan India on a daily basis for sharing with Senior Management - Prepare reports of the activity based on the customers feedback received on calls
Diploma in Engineering; Bachelor of Engineering; Diploma in Engineering in Mechanical; MBA (preferred)
5-10 Years in Automobile Industry
Key Skils: Customer Sensitivity, Service Orientation, Service Management, Consumer Focus, Customer Relationship Management
Mahindra & Mahindra Limited.
Upload Resume
Drag or click to upload
Your data is secure with us, protected by advanced encryption.
Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.
We have sent an OTP to your contact. Please enter it below to verify.
Instantly access job listings, apply easily, and track applications.
6.0 - 11.0 Lacs P.A.
15.0 - 15.0 Lacs P.A.
hyderabad
3.5 - 4.5 Lacs P.A.
gurugram
Experience: Not specified
15.0 - 20.0 Lacs P.A.
Experience: Not specified
1.75 - 2.75 Lacs P.A.
noida, greater noida, delhi / ncr
Experience: Not specified
2.75 - 3.0 Lacs P.A.
Experience: Not specified
2.75 - 3.0 Lacs P.A.
Experience: Not specified
1.0 - 1.25 Lacs P.A.
Experience: Not specified
2.0 - 3.0 Lacs P.A.
