Manager, Customer Service Digital ( Pega Development )

As a Manager, you'll contribute to end-to-end product delivery developing and designing solutions, from understanding the product functionality and if you're excited about shaping how businesses leverage automation and AI, this is the place for you.

• Manage product engineering teams working on designing, developing, and deploy applications using leading low-code platforms and Integrating Generative AI capabilities to enable smart automation, application generation, and enhanced user experiences.
• Collaborate with designers, product managers, and other teams to deliver high-quality, performant solutions.
• Participate in architecture discussions and help shape the technical direction of our platform
• Continuously evaluate new GenAI and low-code trends, bringing innovative ideas into development cycles.
• Provide technical assistance to advance the capabilities of products and resolve complex issues
• Developing and maintaining technical expertise in assigned areas of product functionality.

• You are a passionate leader with a deep interest in Pega and stay updated with the latest advancements in GenAI, including models, use cases, and industry trends.
• Strong understanding of software engineering principles, with a focus on Pega infinity, GenAI and machine learning concepts.
• You bring good practices around design patterns with you, which you can leverage to support our Pega platform with our "as-a-Service" evolution, particularly in the context of GenAI.
• Passionate about helping teams grow by inspiring and mentoring engineers.
• Excellent verbal and written communication skills, with the ability to remain composed under pressure.

• 8 -12 years of overall experience preferably in a product development company and holds a Bachelor's or Masters degree in Computer Science, Engineering, or a related field.
• Minimum 4+ years' experience of managing product development teams
• Pega 8.x Certified CSA and CSSA preferably.
• Strong problem solving, debugging and design skills. Participated in design and development of Pega infinity features.
• Ability to apply analytical and investigative skills to resolve customer issues.
• Customer oriented, enthusiastic, courteous, assertive, and motivated to take charge of both customer engagement and problem resolution.
• Rich experience of managing Engineering teams in a product development company
• Ability to understand, identify and resolve conflicts as necessary
• Working experience in an Agile/Scrum team environment.