Manager - Customer onboarding

Mastercard

10 - 15 years

8 - 13 Lacs

pune

Posted:1 day ago| Platform:

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Skills Required

aml kyc stakeholder management waterfall agile clm customer management business development financial services change management fraud management business process re-engineering regulatory frameworks client relationship management onboarding

Work Mode

Work from Office

Job Type

Full Time

Job Description

Manager - Customer onboarding - Client Lifecycle Management (CLM) Transformation

Job Summary:

We are seeking a strategic and delivery-focused Manager to spearhead global Client Lifecycle Management (CLM) transformation initiatives. The ideal candidate will bring deep domain expertise in financial crime compliance, KYC/AML, fraud risk management, and digital onboarding, with a strong track record of delivering complex, multi-jurisdictional programs. This role requires a blend of business acumen, technology fluency, and change leadership to drive sustainable transformation across the CLM value chain.

Key Responsibilities:

Lead end-to-end CLM transformation programs, including operating model design, functional design and implementation, technology implementation, and regulatory remediation.
Conduct operating model analysis and design to align CLM processes with strategic business goals and Compliance policies and risk strategies.
Drive requirement gathering, solution design, and delivery planning across cross-functional teams.
Provide advisory services to senior stakeholders on customer due diligence workflow best practises , risk mitigation, and operational efficiency.
Lead integration design and development for platforms such as Fenergo
Champion change management initiatives, including stakeholder engagement, training, and business readiness.
Deliver application training and enablement to ensure successful adoption of new CLM tools and workflows.
Manage resource augmentation strategies to scale delivery capacity and support global rollouts.
Enable feature enhancements and continuous improvement across CLM platforms and processes.

Required Qualifications & Experience:

10+ years of experience in financial services, with a focus on CLM, KYC/AML, and financial crime compliance.
Proven leadership in delivering global CLM programs specifically related to customer due diligence tools.
Strong background in both business and technology domains, including automation and digital transformation.
Experience with regulatory engagements and remediation programs
Hands-on experience with CLM platforms: Fenergo
Expertise in Agile and Waterfall methodologies, business process reengineering, and change management.
Education & Certifications:
Masters in Information Technology, Management & Organisational Change
Bachelors in Computer Science or related field
Professional certification in AI and ML (e.g., Imperial College Business School)

Preferred Attributes:

Strategic thinker with strong stakeholder management and communication skills.
Ability to lead cross-border teams and manage complex transformation programs.
Deep understanding of regulatory frameworks and risk-based approaches in financial crime compliance.

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