Job
Description
Ready to shape the future of work At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos , our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to , our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation , our teams implement data, technology, and AI to create tomorrow, today. Get to know us at and on , , , and . Inviting applications for the role - Manager - Content strategist (Internal Communications) for LDT Lean Digital Transformation (LDT) function is spearheading the AI-led transformation agenda for G and its clients by leading the interplay of deep industry expertise, highly specialized talent, proprietary agentic solutions, and responsible AI framework. We fuse Lean and Six Sigma to optimize processes, bring end-to-end process linkage, reimagine businesses with digital solutions and predict problems before they occur by embedding Analytics into operations. Stepping into this role offers first-line managers a unique opportunity to thrive in a dynamic and high-impact environment. As the Content Strategist for Internal Communications , you will play a pivotal role in shaping narratives, driving employee engagement, and managing change communication across the organization. This role provides multi-faceted exposure , including crafting leadership presentations , drafting whitepapers , running internal communication campaigns , creating demo videos for tech solutions , and developing high-impact content for marquee internal events such as Townhalls and Rewards & Recognition programs. Th e ideal candidate must have a sharp eye for storytelling, an ability to translate complex information into compelling narratives, and a flair for connecting with diverse audiences. The LDT function demands strategic thinking and decisive execution to effectively convey complex ideas with clarity and purpose. The challenges you%27ll tackle daily will serve as a powerful platform to sharpen your communication acumen, build stakeholder trust, and demonstrate leadership potential. With high visibility among senior leadership, this role acts as a springboard for high-potential talent. Exceptional performance is not only recognized but also actively considered for future leadership opportunities. Responsibilities Drive the internal communications strategy, aligning with Genpact and leadership vision Plan, create, and deliver quality content across formats&mdashemailers, reports, newsletters, intranet, video scripts, presentations, playbooks, SOPs, and executive summaries Write, edit, and proofread high-quality content for org-wide announcements, ensuring clarity, tone, and alignment with brand voice Liaise with cross-functional teams (Account Managers, Business Leads, HR, Design) to gather inputs and ensure cohesive communication Drive end-to-end internal campaigns&mdashexecute, amplify, reinforce messag ing , and track effectiveness across channels Apply a data-led approach to communication, with a strong grasp of reporting, dashboard insights, and content-performance metrics Assist in managing the Adoption Framework for all UIOP tools in Genpact, build and execute on adoption strategy for tools, undertake change management activities including dashboarding and reporting on critical metrics and work with multiple leaders and teams to drive adoption Act as a point of escalation for communication-related queries and ensure timely resolution Qualifications we seek in you! Qualifications we seek in you! Minimum Qualifications Bachelor&rsquos degree in Communications, Journalism, Public Relations, or related disciplines with a focus on Analytics, Statistics, or Digital Relevant years of experience in internal communications, preferably within IT/ ITeS organizations Demonstrated experience in executing internal communication campaigns&mdashsuch as leadership messages, newsletters, whitepapers, executive summaries, video scripts, teasers, and related content Solid project management skills with hands-on experience in internal communications, employee engagement, and change management initiatives Versatile writer with an adaptable style and s olid business acumen with the ability to align messaging to company strategy and priorities Proficient with collaboration platforms (e.g., MS Teams, SharePoint) Proficiency in Microsoft Excel and PowerPoint Preferred qualifications MBA in communications, journalism, public relations, or relevant field Advanced Microsoft Excel and PowerPoint s k ills Solid understanding of the social media landscape with experience in optimizing content for digital channels like LinkedIn , X, and corporate website E xposure to Marketing and Public Relations campaigns is preferred Familiarity with video production workflows and creative briefing Experience with industry Award submissions is preferred Why join Genpact Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training
