Manager CLD MT AFH & CSD

Mondelez

5 - 9 years

40 - 45 Lacs

mumbai

Posted:3 weeks ago| Platform:

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Skills Required

supply chain sap team management analytical business planning customer service ms office consumer goods distribution network logistics

Work Mode

Work from Office

Job Type

Full Time

Job Description

Are You Ready to Make It Happen at del z International?

Join our Mission to Lead the Future of Snacking. Make It Possible.

You will improve value and service to your customers and improve supply chain efficiency. In addition, you will use internal and customer data to optimize plans and to support joint initiatives with strategic customers.

How you will contribute

You will:

Be the single point of contact for your customer portfolio
Manage escalations for complaints and disputes, and handle and resolve issues to ensure maximum customer isfaction
Help achieve business and commercial objectives by achieving customer service targets, supporting the improvement agenda (internal process and external customer) and developing collaborative relationships cross-functionally and with customers
Work with the order fulfilment team to report on KPIs, including root-cause analysis and improvement initiatives
Use customer data to itor on-shelf availability, depot-to-store service, stock holding and promotional sales. Use this information to drive ision making internally and with the customer in ways that maximize service levels and sales

What you will bring

A desire to drive your future and accelerate your career and the following experience and knowledge:

Experience in CS&L and with customers
Experience in fast-moving consumer goods or consumer packaged goods company
Strong analytical and problem solving skills
SAP knowledge and expertise in MS Office
Customer orientation, strong influencing and communication skills
Strong focus on delivering productivities, service and KPIs
Team player, accountable, proactive thinking, flexibility

More about this role

Education / Certifications:

MBA in Supply Chain from reputed Institute

Job specific requirements:

5 to 9 years of relevant experience

Experience in Customer Fulfillment, Customer Service

Anchoring the Strategic Projects as per the Joint Business Planning initiatives (servicing new channels with agility)

Experience in Team Management

Within Country Relocation support available and for candi voluntarily moving internationally some minimal support is offered through our Volunteer International Transfer Policy

Business Unit Sum y

delez India Foods Private Limited (formerly Cadbury India Ltd.) has been in India for over 70 years, making sure our mouth-watering and well-loved local and global brands such as Cadbury chocolates, Bournvita and Tang powdered beverages, Oreo and Cadbury Bournvita biscuits, and Halls and Cadbury Choclairs Gold candies get safely into our customers hands and mouths . Headquartered in Mumbai, the company has more than 3,300 employees proudly working across sales offices in New Delhi, Mumbai, Kolkata and Chennai and in manufacturing facilities at Maharashtra, Madhya Pradesh, Himachal Pradesh and Andhra Pradesh, at our global Research & Development Technical Centre and Global Business Hub in Maharashtra and in a vast distribution network across the country. We are also proud to be recognised by Avatar as the Best Companies for Women in India in - the fourth time we ve received this award.

del z International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Type

Regular

Customer Collaboration (CLD)

Customer Service & Logistics