Manager-Claims

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Manager, Order to Cash

In this role, We%27re looking for someone with extensive knowledge and understanding of entire order to cash process with special focus on order management, order fulfilment, claims, pricing, and credit management. In this role, you will be expected to work on strict deadlines, in a fairly high-pressure business environment while being a good standout colleague and should have led a team size of 10 to 50 people.

• Responsible for all the activities related to Order to Cash domain including order management and fulfilment, credit management, pricing, claims, and Cash Application


• Handle Order to Cash related to Cash applications and other functions, adhere to all key metrics i.e SDA, Unapplied Cash, TAT etc.


• Experience of balancing new transitions, phasing from strategic assessment till operations set up with zero surprise delivery


• Timely and effective communication with internal departments for issue resolution


• Drive transformation, standard methodologies%27 framework, case studies, benchmarking for making processes more efficient and effective


• Identify process improvement opportunities and drive implementation (Lean and Six Sigma projects), good to have lean and six sigma certified


• Participate in governance meetings at country/region level closely work with the team and ensure right collaboration with the team members accurately to meet the results and empower & help them to develop the process standards


• Prior experience of some automation / tool deployment

Qualifications we seek in you!

Minimum qualifications

• Any Graduate / Preferred B.Com


• Good Interpersonal Skills -verbal and written


• Flexibility to any shift


• MS - Office knowledge and Strong E-mail and Customer call handling etiquettes


• Good Analytical Skills


• Reporting Knowledge


• Team leading Experience

Preferred qualifications

• Good customer handling skills


• Proficient in English


• SAP/Oracle knowledge


• MBA in Finance

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation. Make an impact - Drive change for global enterprises and solve business challenges that matter . Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progressCome join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let&rsquos build tomorrow together.Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.