Manager - CA service

Role:

Location:

Full/ Part-time:

Build a career with confidence

About The Role

Key Responsibilities

• Maintain excellent customer relationship.
• closely work with sales rep to generate more business opportunities in the region
• Day to day coordination with Customer for breakdown calls, spares supply PM services, warranty services etc.
• Supervise vendor teams and direct field technicians to effectively perform the functions of equipment repair and other duties as required to ensure customer satisfaction
• Arranging spares required for rectifications at site for breakdown and warranty services which includes coordination with warehouse team & SCM team.
• Managing documentation includes RCA (root cause analysis for failures), timely compliance documents submission, PM reports etc.
• Ensure environmental, health and safety compliance within service team. Provide training to all employees to ensure a safe and productive work environment both in the shop and at customer sites
• Training to our team and vendor technicians
• Review work orders, invoices, and timely reports for accuracy and to ensure efficient management of accounts receivable
• Vendor management which includes timely release of vendor Purchase orders, accounting bills and payment release.
  

Required Qualifications

• Hands on experience in chillers and lowside services
• Experience in managing team and subcons
• Engineering in Mechanical domain or equivalent.
  

Preferred Qualifications

• 10+ years of commercial service management work experience-Working knowledge and understanding of commercial HVAC systems
• Good computer skills: knowledge of and proficiency in common office applications such as MS Word, Excel, Outlook and ability to navigate SalesForce.com, ServiceMax, ERP, and other business applications
  

Benefits

• Make yourself a priority with flexible schedules, parental leave
• Drive forward your career through professional development opportunities
• Achieve your personal goals with our Employee Assistance Programme
  

Our commitment to you

Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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