Manager, Business Services

Role & responsibilities

Strategic Leadership

• Define and execute the vision and roadmap for business services across all functional areas.
• Align service delivery with enterprise-wide objectives and stakeholder expectations.
• Drive transformation initiatives to enhance scalability, agility, and cost-effectiveness.
• Leverage opportunities to expand our footprint across additional functions by demonstrating strong multi-functional domain expertise.

Operational Excellence

• Establish and monitor KPIs, SLAs, and performance dashboards for all service lines, with a strong focus on performance analysis, business partnering, cost efficiency, and continuous improvement.
• Champion process standardization, automation, and continuous improvement initiatives.
• Lead cross-functional projects and change management efforts.

People & Culture

• Build and mentor a high-performing cross functional teams, collaborative team culture.
• Foster talent development, succession planning, and employee engagement.
• Promote diversity, equity, and inclusion across the business services function.

Stakeholder Engagement

• Actively collaborate to understand the short- and long-term objectives of stakeholders of business service and build value driven insights to support their objectives.
• Serve as the primary liaison between business services and internal/external stakeholders.
• Ensure transparent communication, service satisfaction, and proactive issue resolution.

Preferred candidate profile

• Bachelors degree in Business Administration, Finance, Operations, or related field with minimum of 12+ years of overall work experience.
• Minimum of 5+ years of progressive leadership experience in shared services or corporate services.
• Proven track record in managing multi-disciplinary teams and complex service portfolios.
• Strong knowledge of compliance frameworks, procurement best practices, and digital tools.
• Excellent interpersonal, analytical, and strategic thinking skills.

Preferred Qualifications:

• Post graduate/ Master’s degree in Business Administration, Finance, Operations, or related field.
• Strong leadership and team management skills.
• Effective communication and interpersonal skills.
• Experience of working with global stakeholders of different regions in various capacities.
• Strong analytical and problem-solving abilities.