Manager- AP

You will be working in US shift timings and from the office. Your role will involve leading and managing a team to achieve performance goals and deliverables. You will be responsible for conducting monthly performance reviews of Agents and Assistant Managers. Developing strategies to reduce attrition and enhance employee satisfaction will be a key focus. It will be essential to stay connected with team members to understand their perspectives and provide necessary encouragement. Coaching, feedback, and development support will be crucial aspects of your role. You will appraise Agents based on metrics performance evaluation and non-metrics based parameters. Driving reward and recognition activities, as well as process improvements through automation and transformation initiatives, will be part of your responsibilities. Analyzing business data to identify trends, risks, and optimization opportunities will also be a key aspect. Collaboration with internal and external stakeholders to align team objectives with broader business goals will be necessary. Timely and accurate reporting, ensuring compliance with organizational policies and regulatory standards, managing escalations, and resolving issues will be part of your duties. Promoting digital tools and process automation to enhance efficiency and accuracy will also be essential. Key competencies and skills required for this role include strong leadership and team management abilities, excellent communication, analytical, and problem-solving skills. Familiarity with automation tools, digital transformation strategies, and proficiency in business software like Excel, PowerPoint, and Power BI will be advantageous. The ability to manage multiple priorities and work effectively under pressure will also be crucial. Interested candidates are invited to send their updated resumes to the provided email id.,